Technical Writer - U.S. Citizenship Required

ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

We encourage all candidates who are highly adaptable and detail-oriented to apply for this position and join our cross-functional product team. This role demands a collaborative spirit, a strong willingness to learn, and the ability to provide comprehensive support throughout the product development lifecycle. Key responsibilities include requirements gathering, feature documentation, testing, communications, outreach, training, and direct client-site support.

Overview:

One of our contracts under The Department of State is seeking a Technical Writer who has a strong work ethic, excellent communication and interpersonal skills, and great attention to detail. The role is on a cross-functional team so the candidate must be willing to provide support to all members of the product team including but not limited to creating documentation, interfacing with end-users, troubleshooting, requirements gathering, and manual testing.

Clearance Status: Interim Secret (minimum requirement) with the ability to obtain a Secret clearance

Work Schedule: 5 days per week onsite

Work Location: Springfield, VA

Key Responsibilities:

• Review, draft and/or edit content such as Standard Operating Procedures (SOPs), online help articles, training material, and meeting notes
• Analyze complex and technical information required for product development
• Produce quality content with prompt delivery of all task and contractual deliverables associated with product development within the cadence of a two-week Agile sprint
• Assist in meeting facilitation, including contributing to discussion and taking detailed meeting notes
• Meet with subject-matter experts to collect and synthesize information, prepare written text and produce technical content that enhances the user experience
• Assist with requirements gathering and planning sessions to produce accurate user-facing documentation
• Maintain and organize the internal document library

Requirements:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• 3 Years of experience as Technical Writer, Business Analyst, and/or similar role
• Bachelor’s degree in a relevant field (English, Literature, and/or Writing a plus) or equivalent work experience
• Well-versed in Agile with a familiarity with IT
• Outstanding verbal and written communication skills. This includes being able to present information in a concise and logical way for reader comprehension
• Experience creating analysis documentation for multiple audiences
• Experience creating and using infographics such as diagrams, screenshots, charts, workflows, and graphics that increase users’ understanding
• Experience working with technical and non-technical team members, and stakeholders at different levels in the IT field
• Experience working with Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint

Preferred Qualifications:

• Strong focus and commitment to providing end user customer service
• Adept in managing changing priorities and demanding schedules

We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

ZenPoint Solutions values diverse perspectives. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Powerpoint: 1 year (Preferred)

License/Certification:

• Secret or Top Secret Clearance (Required)

Ability to Commute:

• Lorton, VA 22079 (Required)

Ability to Relocate:

• Lorton, VA 22079: Relocate before starting work (Required)

Work Location: In person