job Summary
The Program Manager is responsible for ensuring their program, comprised of multiple engineering teams, develops and delivers their commitments in support of driving digital experiences forward for our guests. This role works in lock step with our Product Management and Engineering Leadership by diligently leveraging agile frameworks to create and delivery to Global Fufillment's strategic goals.The Program Manager is constantly seeking ways to improve their set of teams to work more efficiently to delivery guest value. A continuous improvement culture will be facilitated by this role.
A day in the life of the Program Manager
You will be responsible for maintaining a fast-paced agile set of teams that delivers updates, new experiences, and innovations, to the digital portfolio of experiences for client. You will guide your product teams to adhere to the agile frameworks and maintain the highest standards of compliance, security, and scale.
Use your skills, experience and talent to be a part of rapid and innovative development. As a Program Manager, you’ll take the lead as you…

• Develop and manage the technology cycle of strategic planning and delivery of customer value
• Drive and manage processes that improve predictability and transparency, identifying dependencies, and ensuring that teams are working together efficiently to overcome roadblocks
• Skilled at facilitating cross functional story writing and splitting exercising at the initiative, feature, and epics levels. Experienced at developing, interpreting, presenting, and delivering multi-level backlogs across a $10M program of multiple agile teams. Drive the definition of the “what,” and empower teams to define the “how.”
• This role works closely with Product and Engineering leadership, managers, and scrum masters as well as engineering, architecture, design, analytics, and other key team members to facilitate the delivery of innovative, cross-functional, and timely features to customers
• The ideal candidate will have demonstrated experience in program management with a keen understanding of team dynamics, product development/engineering, product management, and commitment to agile development methodologies
• This role also emphasizes, coordinates, and communicates team improvement, and works to identify and overcome delivery roadblocks in a complex, cross-functional environment
• Comfortable leading informally across the organization to challenge the status quo and develop better ways to enhance the customer experience
• Demonstrated success in working with and influencing cross-functional teams and working collaboratively with stakeholders, even in remote offices
• Establish and extend best practice enterprise-wide by continuously iterating on program management processes and capturing best practices

The finer print

• 6 years' experience from a mix of scrum master, product owner/manager, business analyst, and like, positions in Supply Chain (Distribution, Trade, Fulfillment)
• Experience in driving TEAM joint roadmap development and refinement resulting in a plan that have been delivered via agile methodologies
• Experience with ecommerce and roll-out of new technologies, hardware and applications
• Experience working in agile development including tools like JIRA, Confluence and others
• Experience managing project budgets in excess of $10M
• Strong communication skills, team management and ability to build relationships across cross-functional teams

Fulfillment and trade experience a plus
Develop and manage the technology cycle of strategic planning and delivery of customer value

• Drive and manage processes that improve predictability and transparency, identifying dependencies, and ensuring that teams are working together efficiently to overcome roadblocks
• Skilled at facilitating cross functional story writing and splitting exercising at the initiative, feature, and epics levels. Experienced at developing, interpreting, presenting, and delivering multi-level backlogs across a $10M program of multiple agile teams. Drive the definition of the “what,” and empower teams to define the “how.”
• This role works closely with Product and Engineering leadership, managers, and scrum masters as well as engineering, architecture, design, analytics, and other key team members to facilitate the delivery of innovative, cross-functional, and timely features to customers
• The ideal candidate will have demonstrated experience in program management with a keen understanding of team dynamics, product development/engineering, product management, and commitment to agile development methodologies
• This role also emphasizes, coordinates, and communicates team improvement, and works to identify and overcome delivery roadblocks in a complex, cross-functional environment
• Comfortable leading informally across the organization to challenge the status quo and develop better ways to enhance the customer experience
• Demonstrated success in working with and influencing cross-functional teams and working collaboratively with stakeholders, even in remote offices
• Establish and extend best practice enterprise-wide by continuously iterating on program management processes and capturing best practices