ZENETEX is a rapidly growing, energetic, and win-focused enterprise supporting Federal government, military, and civilian agencies. We are an organization committed to growth and shared success for all stakeholders; we are customer-driven, mission-focused, and operate with integrity and trust in all relationships.We have a great opportunity for a Systems Administrator I - NMCI Desktop Support to support our government customer based in Springfield, VA. The position is required to be onsite. The position supports local sites and conducts local travel to the Pentagon.

The IT Enterprise Desktop team supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), high-performance graphic workstations, thin clients, huddle room conferencing systems, printers, scanners, multifunction printers, and endpoint.

The Alternate Contract Technical Representative (ACTR) will be responsible for directly supporting the classified and unclassified Navy Marines Corps Intranet (NMCI) workstations. This position is responsible for enhancing the overall customer experience for NMCI. Consults with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. interfaces with NMCI Service Desk to ensure customer issues are resolved. Maintains logs and other documentation for analyses.

Order and manage services as well as order any infrastructure that may be required. The role utilizes the NMCI Enterprise Tool (NET) to review and analyze IT asset data. Provides support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, and facility SIPR capability expansion. Requests changes to exisiting NMCI service. Resolves day-to-day NMCI operational issues. Ensure NMCI guidance is communicated from the customer technical representative (CTR). Initiate and resolves service request/problem incidents.

Organizes, directs, coordinates, and communicates the planning and production of all activities associated with assigned projects, including configuration management, change management, and logistics/resource coordination ensuring accuracy and completion of all necessary documentation/inventory controls.

Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI tokens, and NMCI Hardware requests.

The position supports local sites and conducts local travel to the Pentagon.

Shall have 3 or more years of experience in service desk, desktop support, system administration, or related roles.
• Shall have demonstrated exeprience deploying and managing end user issues on Microsoft Windows desktop platforms.
• Shall have demonstrated experience working directly with customers at all levels - in person or over the phone - to elicit all necessary details to capture their IT requirements accurately and completely.
• Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) position as defined.

Travel Requirements:

The position supports local sites and conducts local travel to the Pentagon.

Education:

Bachelor's Degree from an accredited University OR

Certifications:

CompTIA Security ce; or

GIAC Security Essentials Certification (GSEC); or

Systems Security Certified Practitioner (SSCP)

Desired Qualifications:

• Previous NMCI experience.
• Microsoft 365 experience.
• Microsoft Windows 10 and/or Windows 11 experience.
• Strong Tier 2 help desk experience.
• Microsoft 365: Modern Desktop Administrator Associate or similar Microsoft client-side certification.
• Familiarity with operating and maintaining solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides (SRGs) and Security Technical Implementation Guides (STIGs).
• Familiarity with basic Networking troubleshooting concepts and approaches.
• Formal training and/or certified in the following Information Technology Infrastructure Library (ITIL) Foundations versions 3 or 4.
• Familiarity coordinating with external Service Desk teams.

• This position requires U.S. Citizenship and an active DoD Top Secret/SCI clearance. Candidates must be able to obtain and maintain a Counterintelligence (CI) polygraph.

ZENETEX is an Equal Opportunity/affirmative action Employer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, disability, or veteran status or any other characteristic protected by law.