Responsibilities :

Verify that client enrollment forms and deposit-related inquiries contain all necessary and appropriate information

Review daily reports and data entry forms to identify accounts that need maintenance or verification

Contact clients by phone to collect information needed to verify or update their accounts

Respond to basic questions, by phone or secure mail messages, about Zelis products and services; Forward complicated questions to the appropriate team or supervisor

Troubleshoot and resolve customer issues in a professional and timely manner

Adhere to Zelis Payments standards and policies to ensure client privacy

11 : 30 am - 8 : 00 pm EST shift

Qualifications :

Associates Degree / two years college or equivalent work experience

Computer proficiency and technical aptitude with the ability to utilize MS Office products

This is a client facing position, so excellent customer service skills are required

Thorough knowledge of company and departmental policies and procedures

Strong communication skills both written and verbal

Last updated : 2024-04-23