Job Title: Centralized Scheduler

Summary

Centralized Schedulers use calendar software that allows the scheduler to view all staff schedules and provide one contact point for clients to access both clinical and non-clinical counseling and group program registration.

Essential Duties and Responsibilities

• Receive, screen, and direct callers
• Provide information and referral to military and community resources
• Enroll and schedule customers in briefs, workshops, classes, and individual appointments
• Receive, screen, and direct callers to appropriate FFSP staff or schedule direct callers and walk-in customers for personal appointments and group programs.
• Maintain current schedules of staff, providing individual appointments and rosters of upcoming group programs for enrollment purposes
• Manage daily scheduling to ensure that customers are notified of unscheduled staff absences as soon as possible and that appointments are rescheduled at customer request promptly
• Maintain direct service metrics for all staff for whom scheduling services are provided

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High School diploma/GED
• Two years of demonstrated experience providing administrative support to a medical or other social services office
• Excellent facility with computer and office automation software
• Knowledge of how to respond well under pressure and during crises
• Excellent customer service skills
• Ability to communicate orally and in writing

Preferred Qualifications

• Knowledge of counseling terms as they apply to various illnesses and treatments and the ability to make appropriate dispositions independently
• Ability to use a comprehensive scheduling program to serve multiple locations

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Rate: $21.31

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.