Position: Assistant Manager (Non-Exempt)

Reports to: Owner

Hours per week: Full time (35-40 hours, up to 50 hours some weeks)

Compensation: Hourly based on experience, plus tip sharing and on-shift meal/beverage

About Zebra House:

Zebra House is a family-owned café, bakery and coffee shop that has been serving San Clemente since 2011. We are passionate about our high-quality coffee drinks, baked goods and the breakfast & lunch items we prepare. We are San Clemente’s original drive-thru coffee shop averaging high speeds and large orders every hour of every day. Our customers have elected Zebra House as “The Best of San Clemente” in the coffee category every year since we opened. In 2020 we doubled our size and put in a full kitchen featuring dozens of made-to-order menu items from breakfast burritos to wholesome bowls and street tacos. In 2023 we kicked off a formal catering menu which has been growing steadily and is a big focus of growth in the coming years. In early 2024 we added a top-notch beer, wine & bubbles offering and kicked off our Crafty Fridays with great success so far. We run two registers (drive-thru and café), have two order kiosks in the cafe and take phone orders. We participate in every delivery platform available from DoorDash to Foodja Catering. Our regulars know us as their local down-to-earth, family-friendly, funky, community cafe where they are always greeted with a smile and unparalleled customer service.

Schedule:

Zebra is open 6 – 5pm every day, but we will extend our closing time to 6pm as we get into Summer. Crafty Fridays run until 8pm several Fridays a month.

The Assistant Manager must have flexibility to work any shift, including weekends. Days off typically coincide with the slower days of the week - Tues and Wed.

Job Summary:

The Assistant Manager (“A.M.”) is responsible for the overall operations of the shop. The A.M. is not only responsible for supervising and directing the workforce, but often occupies a barista shift on the schedule. This means that the A.M. must have mastery of all aspects of the various positions at Zebra House, including barista, cashier, baking and cooking. Above all the A.M. must ensure customer satisfaction, compliance with health standards, and extraordinary product quality, while maintaining an environment that is enjoyable for the team. The A.M. is responsible for managing in-house and off-site inventory, suppliers and other vendors, updating and trouble-shooting the point-of-sale systems including Clover, Snackpass, Menufy, DoorDash, among others. The A.M. will take part in hiring and is responsible for running the training program for new-hires. The A.M. must be very process oriented and can create written guidelines for the team and document procedures for the owner. The ability to speak and write in both English and Spanish to accommodate our diverse team is a plus (Spanish a plus, but not required). Strong written communication skills are important.

Responsibilities and essential job functions include:

· Manages all in house and offsite inventory on a daily and weekly basis, including placing phone and online orders with multiple vendors.

· Ensures storerooms, shelves and refrigerators are kept organized and clean, rotating dates according to FIFO (First In First Out).

· Drives financial success daily by minimizing waste and maximizing profitability through upselling and other sales strategies.

· Demonstrates a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to a high standard and to set a positive example for the team.

· Displays a customer comes first attitude by training and holding staff accountable for delivering legendary customer service.

· Constantly reviews store environment to identify problems, concerns, and opportunities for improvement. Effectively communicates solutions with the owner first, then the store team.

· Works directly with store owner to achieve operational goals and implement new programs or procedures.

· Creates recipes for specialty drinks with pricing/cost strategy in mind. Ability to perform accurate cost-analysis is important (Owner can provide training on this.)

· Ensures the cafe indoor and outdoor dining areas are kept orderly and clean at all times

· Responsible for merchandising the food and beverage displays as well as the equipment and apparel racks.

· Understanding of beer and wine, and how to sell and upsell the alcoholic beverage product line is important. Must provide ongoing training on beer & wine to new and existing employees.

· Oversees Crafty Fridays and other onsite events, with lead on communication with collaborating artisans.

· Plans for and executes offsite events across the community, including events on Del Mar Avenue, with the Sheckler Foundation, and other events put on by Docent Brewing, the Chamber of Commerce, to name a few.

· Professionally communicates across all forums, including phone calls, emails, text messages, social media, and employee mass-communication systems.

· Reviews resumes and screens potential candidates in line with owner’s hiring objectives.

· Effectively onboards new employees and guides them through a comprehensive training program that is consistent with brand standards.

· Manages with integrity, honesty and knowledge that promote the culture, values, and the best interests of Zebra House.

· Experience with events (running and planning them), as well as experience with catering is important

· Works closely with owner on confidential matters so must be able to handle sensitive information with integrity and discretion.

· Must be communicative with owner by phone and text message on a regular basis through the week, including on days off if required

Core Requirements:

· 3 years of experience working as a barista

· 3 years of restaurant experience as a cook or server

· 3 years of experience leading and training a team of individuals

· 3 years of experience monitoring supply and placing orders

· Experience with social media platforms, creation of marketing materials and messaging. Use of Canva and Meta will be required

· Demonstrated experience at building community relationships

· Ability to manage multiple situations simultaneously

· Proficiency with a variety of customer service techniques such as bundling and upselling

· Proficiency in Latte art, including the ability to train others

· Proficiency in Microsoft Office (Word, Excel, Outlook)

· Proficiency in technology platforms such as Clover, DoorDash, Menufy and a general comfort navigating online systems and trouble-shooting technical issues

· Use of personal cell phone required, laptop provided for use

· Use of personal vehicle for errands including going to the bank, Costco, Smart & Final, Restaurant Depot, and other stores as required (mileage reimbursed at IRS rate). Willingness to use personal vehicle for offsite events a plus

· Ability to regularly lift items up to 20lbs, and occasionally lift items up to 50lbs

· Current Manager’s food handler certificate (or California Food Handlers and ability to pass the Manager’s course within a month of starting)

· Bilingual in English and Spanish with experience translating both written documents and conversational translation is a plus

· Responsible Beverage Service certificate and ability to pass a background check as required for a Manager Live Scan with Alcoholic Beverage Control (ABC)

· Handy with basic tools for onsite maintenance if required, a plus

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 35 – 50 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid training

Experience level:

• 7 years

Restaurant type:

• Bakery
• Café
• Casual dining restaurant
• Coffee shop
• Fast casual restaurant

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend

Ability to Relocate:

• San Clemente, CA 92672: Relocate before starting work (Required)

Work Location: In person