Responsibilities

Receive emergency and non-emergency calls and record important information.

Address problems and requests by transmitting information or providing solutions.

Prioritize calls according to urgency and importance.

Provide field units with information about tickets from 811.

Handle all interactions professionally.

Enter data into the computer system and maintain logs and records of calls, activities, and other information.

Review work orders against maps and internal metrics to determine Locator needs.

Dispatch Fiber Locators based on business needs.

Coordinate with fiber location companies and other utilities.

Other duties as assigned.

Qualifications

Experience in telecommunications, dispatch, or utility locating, preferred.

High school diploma or equivalent experience is required.

Proficient in Microsoft office applications.

Excellent typing and data entry skills.

Outstanding organizational and multitasking abilities.

Ability to use sound judgment and critical thinking to prioritize multiple goals.

Ability to use office equipment for extended periods.

Impeccable customer service skills.

Ability to read and comprehend maps.

The individual must possess outstanding written and verbal communication and strong interpersonal skills as they interface with subordinates, peers, customers, and vendors.

This role will work second shift (3-5pm to 12-2am) with a lunch and other breaks.

Base pay range : $16.00 - $19.00 / hour, commensurate with experience

Benefits, Rewards & Wellness

Excellent Health, Dental & Vision Insurance

Retirement 401(k) Savings Plan

Fitness membership discounts

Generous paid time off policy including paid parental leave

Last updated : 2024-03-25