Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures. You will assist with ensuring that the team is meeting service goals and striving to enhance guest experience by satisfying and exceeding expectations.

Benefits

Once eligible, Assistant Managers qualify for:

• Medical, Dental, Vision
• 401K with Employer Match
• Paid Vacation
• Bonuses

Essential Job Functions

The information provided below encompasses the functions and values associated with this position.

• Complete all training requirements including:
• Zaxby’s Assistant Manager Development Plan and Basic Operations Training
• Food Safety Certification (Serv Safe) and Manager Certification
• Any additional training required by the company

• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Assist with running front of house and back of house operations in compliance with Brand and Health Department standards
• Ensure team members receive proper training including ongoing coaching and development
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to your General Manager
• Assist with performance reviews and mentor and develop team members
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner

• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain operational standards and ensure compliance with all company guidelines, policies, and procedures
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records

• Other responsibilities
• Assist with front of house and back of house operations as assigned
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met in order to qualify for this position.

• Must be 18 years of age or older
• Ability to work a minimum of 35 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must have a valid driver’s license and reliable transportation
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• Leadership experience preferred

Capability Requirements

The following capabilities are required to perform the essential job functions of this position. Reasonable accommodations that do not create undue hardship on the company will be considered.

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person