Role Summary:

The Assistant Manager works side by side with the General Manager to lead the overall operations of the restaurant on a daily basis. Specifically, this role is a leader and critical component in ensuring success in the following areas:

• Financial stewardship management through food cost, labor cost and repairs & maintenance
• Back of House and Guest Experience operations
• Leadership and people development

General Responsibilities:

• Drive sales growth mentality and foster an environment of exceptional service and hospitality.
• Provide appropriate and effective training for all team members.
• Execute all operational systems daily to ensure a clean, organized restaurant, prepared to deliver quality food and service.
• Maintain high standards of service throughout the operational day by demonstrating leadership by example.
• Perform coaching and discipline for actions that do not meet Zaxby's standards and execute disciplinary documentation for all team members who fail to meet expectations.
• Maintain food safety and cleanliness standards.
• Open and/or close the restaurant leading the shift as a key holder.
• Assist in the interviewing and hiring process for new team members.
• Utilize all management tools to keep neat, accurate and current records.
• Ensure all team members are knowledgeable of the policies and procedures by constantly asking questions, testing and monitoring their performance and giving timely feedback

Skills:

• Strategic thinker and goal-oriented
• Great communicator both in handling difficult situations and a diverse team.
• Mature, dependable and results-oriented
• Very detail oriented & keenly observant
• Self-starter, creative, and flexible
• Ability to work well with the public/network
• Good written/verbal communicator
• Strong project/time management skills
• Unquestionable integrity
• Able to work well independently and in a team environment
• Servant spirit with a strong sense of stewardship

Preferred qualifications:

• Experience as a leader in food service operations
• Years of Experience: 2
• Skilled in time management
• Self-directed and highly organized
• Must be able to master all knowledge and skills of every position in the restaurant

Benefits:

• Health, dental and vision insurance
• 401(k) options
• PTO/Vacation
• Performance based bonuses
• Flexible schedule
• Meal Credits