Job Description:

Crisis Support Staff, you can help change the world for women and children in
our community who are striving for better lives. YWCANCIN is the leading emergency shelter
provider and services to domestic violence and sexual assault victims. Our programs help victims
survive abuse and build safer, happier healthier futures. We would love for you to be a part of our
incredible team that makes a difference in thousands of people's lives each year.

1. 1. General Description

Responsible for maintaining security of building, answering crisis calls and determining eligibility for services, information and referral for telephone callers and residents, and communication of information concerning client matters to appropriate staff. Responsible for interacting with all clients, staff, visitors, and volunteers in a respectful, professional, and trauma informed manner as well as engaging with clients in ways that are compassionate, supportive, and sincere. This position is Monday through Friday 2pm-10pm.

1. 2. Reporting Relationship

The Crisis Support Staff reports to the Shelter Manager.

1. 3. Supervises

The Crisis Support Staff has no supervisory responsibilities.

1. 4. Responsibilities and Essential Functions

• Conducts intake of domestic violence clients; handles crisis line and documents crisis calls.
• Conducts lethality screen and safety plan with all victims at intake or on crisis call.
• Maintains security of client entrance of building, monitors security system.
• Provides the initial orientation for clients entering the program and goes over policies and rules.
• Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.
• Monitors client laundry, ironing and room cleaning activities; does laundry on an as-needed basis.
• Maintains linen closet and pantry in an orderly manner.
• Monitors clients’ assigned chores and ensures they are completed.
• Maintains open communication with case managers and other program staff to ensure important client information is shared as appropriate.
• Circulates on first and second floors, interacts with clients and reports issues to clients’ Case Manager, when appropriate.
• Resolves client problems when necessary.
• Informs supervisor when toiletries inventory is low.
• Enters information in log book at front desk and in Crisis Support office as appropriate.
• Supervises meal and snack activities in the cafeteria; provides necessary tracking for Child & Adult Care Food Program (CACFP) grant activities and complies with reporting forms.
• Sets up breakfast items in cafeteria, serves food and milk to all children and records their participation.
• Maintains accurate room roster.
• Conduct urine drug screens and breathalyzers with clients when asked by counselors/advocates.
• Conduct daily room checks to ensure rooms are in a clean, safe, and sanitary condition.
• Answers residential phone lines and takes accurate messages as necessary.
• Greets persons coming to YWCA, answers questions about programs, and gives directions when requested; maintains complete familiarity with all programs, services and schedules of the YWCA
• Distributes client mail.
• Assists residents with minor problems and emergencies; keeps daily log of events as they occur.
• Maintains custody of medication for all residents and ensures all medication taken is logged.
• Reports any suspected child abuse immediately to manager/supervisor on duty.
• Serves as a positive role model for clients.
• Maintains confidentiality.
• Participates in regular staff meetings and trainings.
• Performs other duties as assigned.
• Calls on-call supervisor with necessary guidance and change of schedule changes.