The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

The YWCA is seeking a Case Manager in our Holyoke Young Parent Program. This position reports to the Program Director. Case Managers will empower residents with life skills, employment search, housing, budgeting, and advocacy and community resources to assist them with transitioning into safe appropriate housing. The Case Manager will assist residents with employment and housing opportunities in the community. This role follows the agency mission and trauma informed service model to provide the support and advocacy needed for this population.

Reports to: Program Director

Schedule: Full time, 37.5 hours/week; Monday—Friday, 2pm – 10pm

FLSA Status: Non-Exempt

Starting Rate: $22.00/hour

Primary Responsibilities for the position include, but are not limited to:

• Responsible for pre-intake, intake, assessment, treatment planning and case management for all residents to include Bio-Psycho-Social Assessment, CANS (DCF families), treatment plan, transition plan and child assessment to include developmental screening by EI provider within 45 days of intake.
• Monitor and document client progress in an accurate, ethical, timely and confidential manner
• Provide guidance to clients regarding self-advocacy within the DCF, juvenile justice, school, and legal systems as well as crisis counseling when needed.
• Know and enforce rules, regulations and policies and develop behavior support plans with participant, family, and staff.
• Provide transportation to residents, maintain medication log and prompt residents to take their medication and medicate their children
• Responsible for maintenance and upkeep of the facility and property
• Provide direct assistance to clients by helping them to obtain needed services to enable them to transition to community-to include housing search and advocacy.

Qualifications

• Associates Degree with 3 years of direct experience in human services field;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Excellent written and organizational skills including computer skills;
• Must have knowledge of/contacts with community agencies;
• Must be able to be covered by the agency's insurance policy;
• Bachelor’s with 1 year direct experience in human services field preferred;
• Residential experience and experience with adolescents and/or young parents and children preferred;
• Bi-lingual (Spanish/English) skill preferred

Physical Requirements

Must be able to lift 40 lbs.

This position is covered under the CBA (union) and is subject to union dues.

URL: www.ywworks.org/employment

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 150-day Introductory Period.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person