YWCA of Greater Austin is Hiring an Intake & Eligibility Specialist - Bilingual Near Austin, TX
Job Type
Full-time Description YWCA Greater Austin is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom, and dignity for all. YWCA Greater Austin provides equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, age, disability, or genetics. Under the direct supervision of the YWCRC Clinical Director, or her designee, this position focuses on maintaining the intake and referral responsibilities to ensure effective accessibility to services where appropriate and serves as a liaison between the agency and the community-at large. All staff are expected to carry out the YWCA mission of empowering women and eliminating racism by maintaining a commitment to social justice, trauma recovery, elimination of systemic oppression, and multiculturalism. YWCA staff must maintain high ethical standards and abide by YWCA policies and procedures, as well as local, state, and federal regulations. Position Summary The YWCA Greater Austin seeks an Intake & Referral Specialist to liaise between the agency and greater Austin community. This includes:
Commit and implement the YWCA mission of empowering women and eliminating racism
Determine appropriate referrals for callers to internal or community services
Conduct phone and walk-in intake interviews including collecting demographic, treatment history, and financial information to determine eligibility and estimate fee for service, and insurance information if applicable
Return all messages within 24 hours
Conduct new client reminder calls as appropriate
Coordinate appointment availability with agency staff, interns, and volunteers
Schedule client intake appointments
Meet with clients to confirm insurance/program eligibility, fee for services, collect required documentation, and in the event of a cost adjustment
Assist with billing and financial procedures (ex. liaison with EAP, CVC, insurance providers, and other third-party payors)
Field crisis calls and link with appropriate internal and/or community resources
Compile and maintain data in systems
Complete all necessary client documentation and other agency paperwork required in a timely manner
Document client contact, demographic information, appointments, groups, and other information per YWCA standards
Entering case notes as needed
Complete submission of monthly/quarterly/annual reports as appropriate
Conduct database systems training for staff/interns/volunteers
Maintain client files and documentation in a timely fashion and per YWCRC standards, including client contacts and required eligibility information
Assign appropriate tasks, cases, and responsibilities to student interns and/or volunteers
Address clinical and procedural issues with the Clinical Supervisor or Clinical Director
Use supervisory feedback constructively and in a timely manner
Attend weekly programs/clinical/admin team meetings as appropriate
Attend training or continuing education courses to promote professional development
Conduct outreach efforts with various community organizations, at health fairs, schools, etc.
Provide reception support
Carry out other duties as assigned which includes occasionally representing the YWCA in the community
Hours of Work
This is a full-time, non-exempt position of 40 hours/week requiring flexible hours.
Evening work and occasional weekends are expected. Schedules are subject to change and negotiable with supervisor approval.
Requirements Education and Experience
Bachelor's or Master's degree in a human services or related field required. Experience may substitute for degree requirements.
Bilingual, English/Spanish required, multi-lingual in languages (other than English/Spanish) preferred
Experience working with women, families, immigrants, and refugees, knowledge of mental health, immigration legal system, and organizing preferred.
Office management, eligibility, business, and intake experience a plus
If degreed, current license to practice in Texas is preferred
2 years of Data Entry/Receptionist/Customer service experience serving diverse populations preferred.
Skills
Excellent customer service skills, including being responsive, communicative, and flexible; friendly with the ability to adhere to policy, processes, and procedures
Trauma-informed practice knowledge, a plus
Ability to work independently and follow through on assignments in a timely manner
Organized and reliable, with strong attention to detail
Strong administrative skills
Computer Skills
High degree of familiarity with Microsoft Office Suite and standard office equipment required
Typing speed of at least 40-45 words per minute
Must be experienced and comfortable using database systems