JOB SUMMARY

Evening Shelter Coordinator will provide services under the supervision and direction of the Director of Residential. The hours for this position are Monday & Tuesday 11AM-7PM, Wednesday 1PM-9PM, Thursday & Friday 3PM-11PM

Evening Shelter Coordinator is a supervisory position that has primary responsibility for, in collaboration with the Director of Residential Services and Weekend Supervisor, the operation of the residential services and case management of residential clients.

As part of a team of shelter staff, the Shelter Coordinator is responsible for supervising and supporting shelter advocates in assisting, advocating, and enabling survivors of domestic violence and their families who are temporarily residing in the emergency shelter to be safe, empowered, and have increased ability to be independent and free of violence.

Candidates must agree to a criminal background check and fingerprints.

EDUCATION REQUIREMENTS & ADDITIONAL QUALIFICATIONS / REQUIREMENTS

• MA / MSW and minimum 3 years experience, or BA / BSW and 3 years clinical experience.
• Must be bilingual / bicultural (English and Spanish speaking).
• Must have prior experience supervising staff.
• Must demonstrate cultural competency through either experience or education.
• Must have experience, knowledge and understanding of domestic violence, trauma, and homelessness.
• Experience with Trauma-Informed Care and Harm-Reduction Models.
• Excellent verbal, written, and public speaking skills.
• Knowledge of computer programs including but not limited to Microsoft Office Suite (Word, Excel, Power Point, Outlook).
• Valid Driver's License and reliable transportation.
• Maintain flexibility in schedule to meet client needs.
• Must be flexible for some evening and weekend shifts.
• Shelter Coordinator must maintain a reasonable presence and be available for emergency situations.

ESSENTIAL JOB DUTIES

• Answer and help the 24-hour domestic violence hotline.
• 24-hour availability to residential staff for crisis or emergencies.
• Responsible for interviewing, hiring, and training new shelter advocates.
• Responsible for overseeing shelter advocates in cleaning and preparing client's room.
• Coordinate donations and partnerships with community organizations
• Responsible for completing quality assurance on client's files.
• Refers clients to YWCA internal programs providing counseling, workforce development, children's services, legal services, and other needed services, as well as appropriate community resources for services not covered by YWCA Union County.
• Responsible for ensuring that all residential and hotline staff receive appropriate, ongoing supervision around issues of personal and professional safety specific to domestic violence work at least once a week.
• Assisting Director of Residential and Senior Shelter Advocate finding coverage to maintain 2 staff members per shift.
• Responsible for ensuring the following services are provided to shelter clients : crisis counseling, intakes, individual counseling, assessments, case management, and advocacy.
• Responsible for creating an empowering living environment for shelter clients.
• Responsible for maintaining and reporting shelter statistics.
• Responsible for assisting Director of Residential Services and Senior Shelter Advocate with the implementation of shelter policies and programs.
• Supervise operational functions including meal preparation and chores to ensure cleanliness of facility.
• Notifies Director of Residential Services when unusual cases, irregularities, accidents, or illness occur.
• Ensure adequate training for all direct care staff including but not limited to issues of domestic violence, sexual trauma, safety planning, substance abuse, mental health, cultural competence, welfare rights, immigration, counseling, and intervention skills.
• Conduct house meetings and coordinate other groups for shelter residents addressing issues such as social services, stress, nutrition, etc.
• Coordinate clients' participation in community events as needed.
• Attending staff meetings, conferences and training as directed.
• Represent agency as required at community events, health fairs, etc.
• Conduct outside presentations as required.
• Responsible for modeling healthy boundaries, respectful behavior, and open communication
• Provide Director of Residential Services with information on potential problems and assist in the development of solutions and / or innovative approaches to problems.
• Other duties as assigned by Residential's Director

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

While performing the job, this position typically involves sitting, standing, climbing stairs, walking, carrying (25lbs), lifting (25lbs), bending, stooping, and reaching.

This position also requires operating a computer keyboard, firm / strong grasping, and repetitive hand control. The position also requires the ability to complete forms in personal writing, make and receive telephone calls, and operate office machines (copier, fax, and printer).

This position is also subjected to outside environmental conditions.

NOTE : This job description is a broad outline of the responsibilities and duties of the Shelter Coordinator and will be amended as needed to meet the program priorities of the YWCA Union County and their ensuring work requirements.

This job description should not be construed as a contract.

The Mission of the YWCA-USA

The YWCA is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

YWCA Eastern Union County Core Values

Commitment to the mission and working together for the well-being of the community.

Integrity in relationships, practices, and decisions.

Respect for each one's roles, diversity, and viewpoints.

Compassion in understanding, attitude, and action.

Empowerment to create positive choices, recognize potential, and reach goals.

Excellence in practice and expectation.

Last updated : 2024-04-28