Emergency Housing Case Manager

Full-Time (40 hours/week), Hourly, Non-Exempt.

Base Hourly Pay: $27.01 Bilingual: $0.50

Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112

Website: www.yourywca.org

Program/Department: Emergency Housing/Housing

Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental, and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Emergency Housing Case Manager in our Housing Department.

Reporting to the Emergency Housing Program Manager, the Emergency Housing Case Manager provides direct advocacy, crisis counseling, safety planning, community referrals, and gender-based violence education to individuals and families impacted by domestic violence, sexual assault, and human trafficking. Additional job responsibilities include managing an assigned caseload of survivors in emergency housing programs, supporting activities related to emergency housing including but not limited to the distribution of food and basic needs to all program enrollees, coordination of client needs at scattered and site-based locations, and client follow-up.

We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability working with culturally and economically diverse individuals and families and the ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.

Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity, and client-centered service provision.

Candidates must have a Bachelor’s Degree in a human services field or an equivalent combination of education and experience. Key to success is the ability to be present in a changing work environment; the ability to work independently and as a member of a diverse team with flexibility, initiative, and a sense of humor; and the ability to prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience in confidential data management and record keeping.

The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus. Bilingual, bi-cultural and bi-literate skills are preferred (Spanish, Mandarin, or Vietnamese strongly preferred).

Work hours are primarily days and weekends. Schedule TBD. This position is in person and the office. Candidate must live within the required services area and have reliable transportation to meet with clients. Candidate must have the ability to work weekends and evening hours. Delivery of service may include overtime to accomplish task at hand. Work includes lifting up to 40 pounds. Susceptible to compassion fatigue and/or vicarious trauma.

Required: Cleared background check (fingerprinting), valid TB test, valid 3 years California driver's license, and auto insurance. Must have completed or be willing to complete a 75-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided). This position requires a Covid-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others in the workplace and our community.

YWCA BENEFITS:

• A competitive benefits plan: Employer covers employee’s premium for health, dental, vision, and life insurance (depending on the plan you choose)
• A high deductible medical plan available including employer contributions and optional employee contributions and a limited Flexible Spending Account available
• 15 paid holidays are made available each year: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Women’s International Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veteran Day, Thanksgiving, and the day after Thanksgiving, Christmas Eve and Christmas Day.
• 20 days of annual accrued PTO to start
• Employee Assistance Program (EAP) and Talkspace for employees and their household members
• Immediate Employee contributed 403b, and an Employer Contributed 401a Retirement Plan with optional employee contributions after eligibility is met
• Parental leave for eligible employees for up to the first eight weeks
• Annual Retention Bonus
• Employee Discounts with TicketsatWork
• Free Access to the Calm App
• With access through Kaiser for the Ginger App and Class Pass

Job Type: Full-time

Pay: $27.01 - $27.56 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you bilingual? If yes, what are you bilingual in?
• Are you currently located in San Jose? If not, where are you presently located and are you open to relocating?
• This role is in-person and in the office, and will require you to have reliable transportation to meet with clients at various locations. Candidates must have the ability to work evenings and weekend hours. Are you open to this?

Experience:

• Case management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person