WHO WE ARE:

YWAM Twin Pine Campus presently operates a nine-room lodge (B&B), real estate leased to third party commercial businesses, and economical storage facilities. With a master plan to continue to develop Life Engaging Service Businesses on the 60-acre campus.

YWAM Twin Pines Campus is located west of Ephrata, PA. Our Mission is to provide Integrated support – Finances, Corporate Services, and Training Opportunities - to the Mission of YWAM Lancaster, through operating thriving LIFE ENGAGING Service Businesses.

Leveraging the Entrepreneurial Spirt of Business in Lancaster County ... we will be:

· “ a destination” which provides environments for people to rest, build, and engage across a spectrum of businesses. Confident in our Quality and Care.

· We will be a training ground for YWAM Staff, in developing skills and business models transferable onto mission fields and life.

· We will be a source of Funds for the Mission of YWAM Lancaster.

The mission of YWAM Lancaster, our sister organization, is to catalyze a movement of Jesus Followers to fulfill the Great Commission. Lives Transformed – Nations Impacted – Eternity Shifted.

SUMMARY:

Responsible for Hospitality and Customer Service Management of the YWAM Twin Pine Campus businesses. This position works closely with other department leadership to ensure the daily operation of the Front Office runs smoothly and consistently for Lodge Guests, Commercial Leaseholders, and Storage Customers.

You will excel with experience operating a Front Office of a Hospitality Focused Business (HOTEL, RESTRUANT, BUSINESS SERVICES) and having a love for engaging and delivering planned objectives for revenue and profit, guest satisfaction, and product quality. Our ideal candidate will be well-organized, comfortable with financial data, have a passion for developing and managing new business, and working in a young, energetic environment.

The Front Office, Hospitality / Customer-Service Associate reports directly to the Front Office Hospitality / Customer Service Manager.

RESPONSIBILITIES:

• HOSPITALITY MANAGEMENT
• CUSTOMER SERVICE
• ON-CALL CONCIERGE

HOSPITALITY MANAGEMENT :

Reservation Management.

· LODGE – Revenue and Occupancy Management

Ensure Proper Billing and recording of income in accounting software.

· STORAGE- Revenue and Occupancy Management

Ensure Proper Billing and recording of income in accounting software.

Keep Accounts Current.

CUSTOMER SERVICE:

Monitor emails and directs customer requests to appropriate service provider.

During Limited Office Hours, this position is customer facing for Customers’ payments and leasing storage space.

ACTING CONCIERGE During OFFICE HOURS.

ON-CALL CONCIERGE:

One (1) weekend per month. This role is remote and does not require you to be in the office.

OUR IDEAL FRONT OFFICE, HOSPITALITY / CUSTOMER-SERVICE ASSOCIATE:

• Experienced: 3-5 years’ experience Hospitality and Customer service experience is a big plus.
• Computer Savvy: Proficient in MS Excel & PowerPoint. Able to learn new systems (APLOS) & Sub-Systems (RES NEXUS, etc.).
• Organized: A task-oriented, organized person with high standards to take care of all the details. Able to prioritize tasks & deliver high-quality work.
• Self-Starter: Able to accomplish tasks on time without a lot of supervision.
• Love of Learning: Enjoys being challenged & learning new skills. Hardworking & motivated.
• Team Player: Interacts well with teammates & customers, cares about the quality of work and demonstrates humility & a willingness to learn.
• Seeking: Work-life balance, Flexible Hours. A growing, dynamic company, supporting our mission. A non-profit organization with a heart for community, mission, staff, and employees.

WHAT WE OFFER:

• Competitive Pay $15.00 to $19.00/hour, depending on experience.
• On Call Concierge Rate of $8.00 Per Hour.
• Work-life balance, Flexible Hours
• A growing, dynamic company, supporting our mission.
• A non-profit organization with a heart for community, mission, staff, and employees

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 10 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you be willing to work either Monday and Tuesday, OR Monday and Thursday - from 12pm to 5 pm each day?
• Are you be willing to be on-call as a Concierge one (1) weekend per month? This is a remote, on-call role; which does not require you to be in the office or, initially, even in your home. In this role, you will answer customer calls and emails, and return calls in a timely manner to assist with a customers reservation once you return home and have access to a lap top. Training and Equipment is provided.

A weekend is:
Friday: 5pm to 8pm
Saturday: 9am to 8pm
Sunday: 9am to 8 pm

Experience:

• Customer service: 3 years (Required)
• Hospitality management: 3 years (Required)

Work Location: In person