• Conduct intakes with new youth and orient them to the center.
• Provide program information to potential clients, referral sources, and other groups.
• Enforce program rules and guidelines consistently, firmly, and fairly.
• Oversee client activities including chores, curfew, bedtime, wake-up, and personal hygiene.
• Assist clients in meeting basic needs such as food, clothing, bedding, and personal care products.
• Conduct nightly checks for potential weapons or illegal substances and ensure facility security.
• Alert on-call staff or Program Coordinator of major incidents or emergencies.
• Provide ongoing risk assessment, safety planning, crisis intervention, and mediation when required.
• Coordinate referrals to appropriate agencies for services including counseling and state or federal benefits.
• Assist in implementing individualized case plans and monitor participant progress.
• Ensure safety, cleanliness, and appearance of the facility.
• Conduct group activities and center meetings to resolve conflicts.
• Complete necessary documentation including case notes, shift reports, and incident reports.
• Attend team meetings, staff meetings, and in-service trainings as required.
• Attend monthly supervisory meetings with the Program Coordinator.

Please note that this description is not intended to be a complete list of the responsibilities required for this position. Duties may change at any time, with or without notice.

• A team of bright, collaborative, dependable, and fun colleagues
• An exciting, welcoming workplace
• A clear, mission-driven purpose to create hope and opportunity by putting kids first
• Employee recognition program
• Opportunities for skill development

• High school diploma/equivalent.
• One (1) year of experience in the in the human services field.
• At least 21 years old with a valid driver's license to meet requirements to drive agency vehicles.

• Has experience working with youth experiencing homeless or who are precariously housed.
• Has experience working with diverse populations, including racial, ethnic, gender, sexual orientation and socio-economic status.
• Understands and can put into practice crisis intervention techniques such as Trauma Informed Care; Harm Reduction; and Positive Youth Development.
• Is client focused and able to collaborate, communicate, and coordinate with others.
• Uses critical thinking skills to problems solve.

• Is passionate about helping others and excited to come to work every day.
• Is compassionate, patient, and empathetic.
• Speaks a language(s) in addition to English.
• Has personal knowledge and understanding gained through lived experience and the ability to draw on that experience to support others on the journey to stability, recovery, and healing.