PAY: $17.50 per hour

Schedule will include weekend hours and some evenings until 7 PM

Why Working At Homemakers Is Great!

When you join the Homemakers team you will be a part of a family and growth-oriented company that works for our employees. You'll find a wide variety of opportunities for development and advancement, as well as set schedule options, competitive pay, and a fantastic benefits package.

Customer Service Team Benefits:

• Free Company-paid life insurance!
• Medical, Dental, and Vision insurance!
• 401(k) matching up to half of 8%!
• Employee discounts, including at Nebraska Furniture Mart!
• 3 Weeks PTO per year!
• Paid Parental Leave
• Volunteer Time Off, 8 hours per year! Volunteer opportunities are provided.
• Paid holidays!
• On-site Starbucks!!

Customer Service Team Summary

Respond to web chat and phone calls for merchandise inquiries. Check on status of website orders. Help customers with product related questions and assist with internet sales. Review, research, and resolve problem sale and purchase orders. Complete other reporting and clerical duties as assigned.

Customer Service Team Duties

• Answer calls and return messages from customers checking the status of their online orders
• Respond to chats from customers who are visiting the E-Commerce website
• Assist website customers with determining needs and providing product and/or policy information.
• Utilize internal resources to gather requested information or to find a solution/response for the customer.
• Quote shipment prices. Enter and set up shipments and deliveries.
• Invite the customer to place an order if interest is shown on specific products
• Improve product knowledge by studying product information.
• Navigate homemakers.com to direct customer to information they may be seeking
• Manage up multiple chat sessions at one time
• Assist in processing service e-mails

Experience / Skills

• Basic computer and phone etiquette skills
• Strong problem solving and reasoning ability.
• Effective oral and written communication skills
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.

Physical Demands

• Extended sitting at desk for work on a computer
• Occasional standing and walking
• Specific vision abilities required by this job include close vision and ability to adjust focus

Background Check required.

Tobacco and Drug Free workplace.