Youth Shelters & Family Services is seeking a compassionate and dedicated Case Manager to join our Transitional Living Program team, empowering individuals on their journey to self-sufficiency and independence.

What would my job responsibilities be?

• Provide comprehensive case management services from screening and intake, including client assessments, development of self-sufficiency plans, coordination of services, and discharge and after-care planning.
• Collaborate with clients to identify personal goals related to education, employment, housing, mental health, and substance abuse recovery, and develop action plans to achieve these goals.
• Deliver individualized life skills instruction to TLP clients in accordance with established self-sufficiency plans and conduct daily life skills groups covering various topics relevant to independent living.
• Organize and facilitate workshops and group sessions on topics relevant to independent living, such as financial literacy, nutrition, health and wellness, job readiness, and interpersonal skills.
• Advocate on behalf of clients to access needed services and resources, such as housing assistance, educational opportunities, legal aid, and transportation services.
• Maintain collaborative relationships with external stakeholders, including social service agencies, educational institutions, employers, and community organizations, to enhance service coordination and access to resources for clients.
• Participate in program evaluation efforts by collecting client feedback, identifying areas for improvement, and contributing ideas for enhancing program effectiveness and client outcomes.
• Engage in daily activities of the program, including oversight of facility and grounds maintenance, vehicle and equipment upkeep, and record-keeping related to program operations.
• Participate in the emergency on-call system as assigned, providing timely response and support to program participants during crisis situations to ensure their safety and well-being.
• Maintain accurate and up-to-date records of participant progress, service provision, and outcomes in accordance with program and funding requirements.
• Gather and report program data, including HMIS reporting and funders' mandated data, assisting in the completion of monthly and annual report forms to fulfill reporting obligations and program evaluation needs.
• Provide necessary information and data for required reports and contracts, contributing to program evaluation and accountability efforts.

What are the qualifications and experience I need to become a Case Manager?

• Demonstrated experience in providing life skills training, vocational guidance, or related services to vulnerable populations, with a particular focus on homeless youth or young adults.
• Proficiency in trauma-informed care principles, motivational interviewing techniques, and evidence-based practices for supporting youth in transition.
• Excellent communication and collaboration skills, with the ability to effectively engage with diverse individuals and groups, including youth from different cultural backgrounds, LGBTQ individuals, and individuals with disabilities.
• Preferred experience in program development, curriculum design, or workshop facilitation, enhancing the ability to create engaging and impactful programming for program participants.
• Strong knowledge of community resources and social service systems relevant to housing, education, employment, healthcare, mental health, and substance abuse treatment, facilitating effective referrals and support for program participants.
• Exceptional interpersonal skills, including empathy, active listening, conflict resolution, and the ability to set and maintain boundaries to ensure the well-being of program participants.
• Flexibility to adapt to changing priorities, work independently with minimal supervision, and collaborate effectively within a multidisciplinary team environment, contributing to the overall success and effectiveness of the program.
• Bilingual in Spanish and English.

Required

• CPR/ First Aid Certified (will train)
• Must be able to drive company vehicles.
• Valid Driver’s License
• Must be over 21 years of age to meet the minimum eligibility requirements of our automobile insurance carrier.

What are the minimum education requirements?

• Bachelor’s Degree in human services related field preferred and at least two years related experience
• OR High School diploma/GED with two years relevant experience.

What are the scheduled shift you are looking to fill?

• TBD

What about the benefits Youth Shelters & Family Services offers?

• We offer a range of benefits for our full time employees including; a generous PTO package, Medical, Dental, Vision, and Employer Paid Life Insurance.
• Continuous training opportunities to enhance your understanding of the issues affecting our youth and improve your ability to serve our clients.
• We offer a supportive work environment and the opportunity to make a meaningful impact in the lives of young parents and their children.
• We provide all of our employees with access to an Employee Assistance program and Earned Sick Leave.

Our Mission Statement
Youth Shelters & Family Services is a dedicated organization providing life-changing support to homeless, runaway, and in-crisis youth in northern New Mexico. Our mission is to offer shelter, along with comprehensive assistance in health, safety, education, and workforce development, empowering young individuals to lead independent and purposeful lives.

Help us make a difference by joining our team at Youth Shelters & Family Services!

Youth Shelters and Family Services proudly embraces diversity and is committed to creating an inclusive workplace. We are an Equal Opportunity and Affirmative Action employer, fully compliant with the Americans with Disabilities Act (ADA). We strongly encourage individuals from all backgrounds, including minorities, women, veterans, individuals with disabilities, and LGBTQ individuals, to apply!

This organization participates in E-Verify.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• On call

Education:

• Associate (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person