• Application Development Provides application software development services.
• Develops program logic for new applications or analyzes and modifies logic in existing applications.
• Codes, tests, debugs and documents software applications.
• Analyzes requirements and tests and integrates application components.
• Ensures that system improvements are successfully implemented.

Key Responsibilities

• Programming/Software Development (PROG) Designs, codes, tests, corrects and documents complex programs and scripts from agreed specifications and subsequent iterations using agreed standards and tools to achieve a well-engineered result.
• Takes part in reviews of own work and leads reviews of colleagues' work.
• Application Support (ASUP) Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures.
• Uses application management software and tools to investigate issues, collect performance statistics and create reports.
• Incident Management (USUP) Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents.
• Facilitates recovery following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Problem Management (PBMG) Initiates and monitors actions to investigate and resolve problems in systems, processes and services.
• Determines problem fixes/remedies.
• Assists with the implementation of agreed remedies and preventative measures.
• Systems Design (DESN) Recommends/designs structures and tools for systems which meet business needs and takes into account target environment, performance security requirements and existing systems.
• Delivers technical visualization of proposed applications for approval by customer and execution by system developers.
• Translates logical designs into physical designs and produces detailed design documentation.
• Maps work to user specification and removes errors and deviations from specification to achieve user-friendly processes.
• Systems Integration (SINT) Defines the integration build, accepts software modules from software developers and produces software builds for loading onto the target environment.
• Configures the hardware environment, produces integration test specifications and conducts tests, recording details of any failures and carrying out fault diagnosis.