SUMMARY OF POSITION

The Technical Writer works closely with other members of the Training Development Team to develop training materials and knowledge base systems. This position works collaboratively with Subject Matter Experts (SME) to document policy, procedures, services, and concepts in a clear and concise manner.

ESSENTIAL JOB REQUIREMENTS

• Researches policy documents to gather information about programs, procedures, and practices
• Creates Frequently Asked Questions to ensure information is easily accessible and understandable
• Writes and edits technical documents, including reference manuals, user guides, instructions, etc.
• Works with SMEs to ensure accuracy of content
• Edits and proofreads documentation for grammatical/syntactical/usage errors, spelling, punctuation, and adherence to standards
• Continuously reviews and updates documentation to reflect changes in policy
• Works with stakeholders to understand user feedback and incorporate improvements to documentation
• Identifies and makes recommendations for process and tool improvements
• Regular and timely attendance
• Other duties as assigned

REQUIRED EDUCATION

• Bachelor’s degree in English, Technical Writing, Communication or related field or equivalent work experience is preferred

REQUIRED EXPERIENCE

• Solid Microsoft Office suite experience (i.e., Word, Excel, PowerPoint) and use of review tools including track changes and comments features
• Intermediate to excellent skill in cloud-based team collaboration software and systems, specifically Microsoft SharePoint and Microsoft Teams

 REQUIRED SKILLS

• Excellent writing, editing, and communication skills (written and verbal)
• Highly proficient in grammar, punctuation, sentence structure, and active/passive voice
• Ability to meet strict deadlines and balance multiple projects simultaneously without compromising quality
• Excellent collaborative and interpersonal skills with the ability to develop working relationships with internal and external stakeholders at all levels
• Ability to learn concepts quickly and translate them into simple explanations
• Ability to present complex data in clear, concise text
• Proven capability to work as a team member, as well as independently
• Skilled in operating computers and office equipment
• Meticulous attention to detail