Are you passionate about making a positive impact in the lives of women in need? As a full-time Shelter Advocate at Norma Herr Women's Center during the 2nd shift from 3 pm to 11 pm, you'll have the opportunity to directly support and empower women facing crisis situations. Your role will be crucial in providing a safe and supportive environment where these women can feel heard, understood, and respected. You can embark on a rewarding career while earning $17 per hour, plus several perks and benefits, such as Medical, Dental, Vision, Life Insurance, Paid Time Off, Pension Plan and 401(k) Retirement options, Employee Assistance Program, and more.

Join us in creating a community where every woman feels valued and supported in their journey towards independence and healing as you gain life changing experience in social services.

YOUNG WOMEN'S CHRISTIAN ASSOCIATION: NORMA HERR WOMENS CENTER

Some are surprised to learn we don't offer swim lessons and other recreational sports related activities, yet, from its inception, the YWCA of Greater Cleveland has been dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. YWCA recognizes the systemic barriers to housing such as racism, sexism, and ableism and every day our staff work with women at Norma Herr Women's Shelter to navigate these barriers.

After taking over the site operations in 2018, Norma Herr still remains Cleveland's only low-barrier emergency shelter for adult women aged 18-80, serving an average of 170 or more guests each night providing each person with access to safe shelter and up to 3 meals a day, 365 days a year.

YOUR IMPACT AS A SHELTER ADVOCATE: NORMA HERR WOMENS CENTER

As a Shelter Advocate at Norma Herr, you will play a pivotal role in ensuring the safety and well-being of shelter guests on a daily basis. Your responsibilities will involve coordinating meal services, facilitating life skill programs, as well as conducting after-hours screening and intake for guests in need. Using trauma-informed approaches, you will provide crisis intervention and de-escalation support when necessary. Your participation in daily shift reports and data collection activities will contribute to the continuous improvement of our services and the overall support we provide to women in crisis situations.

Your collaborative and empathetic nature will be key in fostering a safe and supportive environment for all shelter guests and staff.

WHAT WE'RE LOOKING FOR IN A SHELTER ADVOCATE

To excel as a Shelter Advocate, you must possess exceptional interpersonal skills to engage with shelter guests using a trauma-informed approach. Strong organizational abilities are essential for completing daily shift notes and participating in shift report meetings effectively. Proficiency in facilitating on-site meal distribution, laundry services, and life skill programming is crucial.

Additionally, the ability to support shelter guests in accessing telephone and mail services is key to ensuring their basic needs are met. Your empathetic approach, coupled with solid communication and teamwork skills, will enable you to make a significant impact in the lives of women seeking refuge and support at the Norma Herr Women's Center.

Knowledge and skills required for the position are:

• Engages with all shelter guests utilizing a trauma-informed approach.
• Completes daily shift notes and participates in shift report meeting twice daily.
• Facilitates on- site distribution of meals and snacks.
• Facilitates ongoing laundry services for both guest personal laundry and commercial laundry pick up.
• Supports Shelter guests in accessing telephone and mail services.
• Facilitate life skill programming within the shelter community.

YOUR NEXT STEP

If this opportunity sounds like what you are looking for, GREAT! Apply today so we can learn more about the skills and experience you add to the team. We're excited to meet you!