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General Function
Promote a positive, professional and welcoming atmosphere by providing excellent customer service and exemplifying our YMCA values. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes membership and programs.
Essential Duties
Greet and assist members, potential members, volunteers and staff in a courteous, professional, and friendly manner.
Respond to member needs or complaints in a courteous and efficient manner. Effectively negotiate and resolve customer service problems.
Process new member ID cards, issue guest passes, and register members for programs and services, as needed.
Build relationships with members; help members connect with one another and the YMCA.
Answer all phone inquiries, provide requested information, direct calls and take accurate messages.
Follow proper procedures for group memberships, and nationwide members and guests who come in to use the facility.
Provide tour of facilities, service information and rates to potential members.
Perform all opening /closing tasks according to procedure.
Works as a team player, supporting coworkers and supports the mission of the YMCA in the community.
Find own subs and notifies the Membership Director.
Know and abide by all YMCA policies, facility policies, accident/incident reports, code of conduct, etc.
Attend all YMCA Staff meetings, Department Team Meetings and staff trainings as assigned
Other duties as assigned regularly to staff and holds all accountable to adhering to Association policies and procedures.
Qualifications
Physical Requirements
Full Time
$36k-46k (estimate)
03/17/2024
05/08/2024
The job skills required for Welcome Center Representative include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Welcome Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Welcome Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Welcome Center Representative positions, which can be used as a reference in future career path planning. As a Welcome Center Representative, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Welcome Center Representative. You can explore the career advancement for a Welcome Center Representative below and select your interested title to get hiring information.