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Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service Advisor connects with customers by providing tours, selling the benefits in membership, and promoting events and fitness classes. The Customer Service Advisor plays a leadership role in assisting, the Front Desk Director, provide work direction for part time customer service staff and the overall day to day operations of the front desk.
The Customer Service Advisor will need to be self-motivated in engaging with our customers and build strong relationships. It will be critical for the Customer Service Advisor to be organized to be able to take time to listen and chat to our customers before/after group fitness classes and exercise and via phone, as well as ensuring you are still able to get the administrative work accomplished. The Customer Service Advisor will also assist with customer registrations, tracking, networking with existing customers as well as on-boarding new customer service staff.
1. Job Summary:
The Member Service Advisor assists the Membership Director to provide strong leadership at the front desk in order to ensure the overall delivery of excellent customer service to all members, participants, and guests. The Member Service Advisor assists the Front Desk Manager in recruiting, staffing, training, and supervision of the membership team and handles the day to day operations of the member services desk.
2. Essential Functions:
3. Relationships:
The position reports to the Membership Director who reports to the Executive Director. The incumbent works closely with the Membership Sales Advisors, member service staff, YMCA members and program participants. The incumbent assists in supervising the part time member service staff.
4. Qualifications:
Required
5.Work Conditions:
6. Additional Notes:
This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from branch representatives in completing projects or performing duties deemed necessary for the branch or Association success.
Diversity, Equity and Inclusion Pledge
The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association’s mission, vision and values of caring, equity, honesty, respect and responsibility.
The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.
Full Time
$36k-44k (estimate)
04/10/2024
06/01/2024
The job skills required for Member Service Advisor include Customer Service, CPR, Problem Solving, Leadership, Initiative, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Advisor positions, which can be used as a reference in future career path planning. As a Member Service Advisor, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Advisor. You can explore the career advancement for a Member Service Advisor below and select your interested title to get hiring information.