Serving over 20,000 active youth, adult, and family members, the West Branch of the Treasure Valley Family YMCA helps members lead a healthier, happier life. Facility amenities and features include six fitness studios, three racquetball courts, full-court basketball gym, youth activity center, climbing wall, 50-meter swimming pool, and training pool.

The Welcome Center Staff is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y.

Responsibilities:

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause, and supportthem in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion.
• Assist in connecting them to appropriate Y staff and programs.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and followcancellation-saves procedures.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.

Qualifications:

• Must be 18 years or older.
• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.

Schedule:

This is a part-time position averaging 10-15 hours weekly. Schedule requirements are;

• Saturday; 6:30am-12:30pm or 12:00pm -6:15pm
• Sunday; 10:00am-3:00pm
• Monday through Friday; 4:00pm -8:00pm 

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.

How To Apply:

External candidates must complete an online application. If you have any questions regarding the position, please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current and previous YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended.