The Night Auditor is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will assist guests in answering questions about the hotel, local area, attractions, and events and provide recommendations and directions. The Night Auditor reports directly to the Mission Control Manager on duty.

Major Duties & Responsibilities:

- Manage the Mission Control desk in all areas of responsibility while always maintaining a positive attitude.

- Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.

- Execute guest cabin moves as needed and communicate such to Cabin Crew managers.

- Post charges from retail into the OPERA system and obtain payment from the guest.

- Works the night audit shift, holidays, and weekends.

- Ensures that all guest charges are posted accurately to the guest folios.

- Runs and verifies pre-audit steps to ensure final update accuracy.

- Reviews the room rate variance report and checks for obvious or questionable rates. Investigates questions and corrects if errors found.

- Balances all credit card and direct bill payments before transferring to city ledger. Prints out statements of all bills transferred to city ledger.

- Ensures all interfaces are operational.

- Generates direct billing statements.

- Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.

- Packages all night audit backup material for review by the hotel accountant.

- Solicit and communicate guest feedback for continuous improvement.

- Own customer complaints and issues and empower oneself to seek immediate resolve.

- Ensure timely follow up on matters involving other departments and communicate back to guests.

- Demonstrate self-confidence, energy, and enthusiasm at all times.

- Always extend professionalism and courtesy to crew members and customers.

- Attend pre-shift meetings and be current on all in-house events and citywide attractions.

- Attend Mission Control monthly department meetings.

- Perform tasks as assigned by the Director of Rooms and Senior Mission Control Managers.

- Provide and assist guests with general services and information that enhances the YOTEL Miami guest experience.

- Maintain current listings of area attractions, activities, and transportation timetables.

- Maintain current YOTEL Miami information including Food and Beverage hours of operation and upcoming events.

- Ensure thorough knowledge of safety and emergency procedures.

- Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control.

- Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.

Skills/Qualifications:

- College degree in Hospitality or related field.

- Minimum 1 years of Night Audit experience

- Minimum of 1 year of customer service experience in upscale hotel environment.

- Knowledge of and ability to operate personal computers and various property specific applications.

- Ability to read and speak English fluently. Second or multiple languages are a plus.

- Ability to perform under pressure.

- Ability to stand for long periods of time and walk moderate distances.

- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.'
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Work Remotely

• No

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Night Auditor: 1 year (Preferred)
• Hotel experience: 2 years (Preferred)

Shift availability:

• Overnight Shift (Required)

Ability to Relocate:

• Miami, FL 33132: Relocate before starting work (Required)

Work Location: In person