Summary

The Technical Service department oversees product performance in the field and utilizes that knowledge to provide engineering support to customers, the sales department, tire design engineers, and manufacturing. 50% of a field engineer’s time is spent time visiting customer locations within the US to understand how Yokohama products are being utilized and how they are performing. The other 50% of their time is planning field evaluations, analyzing claim and test data, reporting, and providing technical support to internal and external customers. Field engineers function independently with high level guidance from management. The candidate filling the open position will focus on commercial tires.

Responsibilities

• Provide technical support to field sales staff and customers in the USA
• Plan, conduct, and report results of field investigations
• Analyze test and claim data to convey tire performance to internal and external customers as appropriate
• Identify opportunities for product improvement and advocate for changes
• Support organization, planning, and conducting training sessions for sales and customers
• Evaluate use and maintenance conditions to make product recommendations and/or recommendations regarding use and maintenance that will improve product performance
• Help mentor and direct less experienced field engineers
• Represent Yokohama in industry associations and standardizing bodies

Knowledge and Skills

• Mechanical aptitude. Background with commercial vehicles including over-the-road trucking, construction and mining is a plus.
• Strong interpersonal skills with strong verbal and written communication
• Data driven, detail oriented, self-motivated, organized.

Education and Experience

• BS degree in engineering, math, or science
• 5 years of relevant engineering experience
• Ability to travel 50%
• Able to handle heavy tires, tire and wheel assemblies, and tools and equipment.
• Proficiency in conducting data analysis and creating technical reports

Physical Requirements

• Must be able to remain in a stationary position, often sitting for prolonged periods of time while working on a computer.
• Ability to repeat motions that include the wrists, hands and/or fingers
• Regular travel by airplane and automobile in conducting business is required
• Employees must possess the ability to regularly lift, carry, push, pull and move materials and objects weighing up to 40 pounds.
• Must be able to occasionally lift and then roll large tires on the ground weighing up to 200 pounds with or without assistance.
• Must be able to remain standing or moving on feet for prolong periods of time
• Ability to work in outdoor weather conditions
• Occasionally work indoors in a warehouse or manufacturing plant environment where temperature regulation may be inconsistent, and where there is exposure to noise, and machinery.