The Studio Manager is responsible for ensuring an exceptional customer experience at YogaSix Oak Park studio according to YogaSix standards. He/she will lead a team of Sales Associates and Teachers and is accountable for all aspects of studio functionality including Sales, Customer Experience, and studio operations.
Position Responsibilities
Sales - achieve studio profitability and growth targets through strategic, relationship based selling

• Generate new customer prospects for the studio through referrals, business to business networking
• Lead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staff
• Manage and grow all revenue streams including Memberships, Retail and Teacher Training

Marketing - consistently generate new sales prospects and potential visitors to the studio through multiple channels

• Create and execute an ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
• Social media management
• Schedule/participate in Grassroots Marketing partnerships and event development on a weekly basis to drive new guest traffic

Customer Service and Member Experience - provide the highest quality membership experience leading to high customer satisfaction and loyalty

• Ensure all members have a high-quality experience in studio
• Address and resolve customer service issues
• Design activities to promote member engagement
• Monitor and implement tactics to manage member attrition

Management and Operations - ensure the day to day operations of the studio run smoothly

• Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis
• Recruit, hire, train, supervise, coach, mentor all studio staff
• Manage studio budget, spending, and reporting
• Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
• Manage maintenance issues, inventory and cleaning
• Participate in studio, regional and company-wide meetings and trainings as needed

Qualifications
Sales

• Strong experience and history of performance in retail/service or fitness sales
• Proven experience in the full lifecycle of lead management (generating, following up, and closing leads)
• Highly confident in generating personal sales, training and managing staff in sales strategy
• Ability to achieve sales objectives across all revenue streams: memberships, retail, and teacher training

Communications and Customer Service

• Ability to excel in a fast changing, diverse environment
• Strong customer service skills
• Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc.) Must be fluent in English and have solid writing and grammar skills

Management

• High emotional intelligence; treats all customers and staff respectfully and professionally, even in challenging situations.
• Team leadership experience, with positive track record of staff supervision
• Adaptable and aware of opportunities for improvement
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Strong attention to detail and accuracy
• Professional, punctual, reliable and neat
• Trustworthy and able to handle confidential information
• Proficient with computers and studio software