Position Summary:

The Membership Coordinator supports the YMCA's mission to strengthen communities through youth development, healthy living, and social responsibility. This part-time position is responsible for promoting a positive, professional, and welcoming atmosphere by providing excellent customer service and exemplifying YMCA values. The coordinator also assists in member engagement, recruitment, and retention efforts, ensuring a great member experience while maximizing community health and well-being.

Essential Functions:

• Assist in implementing membership strategies to recruit new members and retain existing ones.

• Foster a member-focused culture and model relationship-building skills in all interactions.

• Provide friendly and efficient service during membership interviews, facility tours, and program inquiries.

• Coordinate membership-related activities, including program registration and enrollment support.

• Collaborate with marketing efforts to maximize enrollments and support Program Directors on related issues.

• Ensure proper implementation of front desk procedures and compliance with established standards.

• Organize membership events and represent the YMCA at community events to promote membership.

• Work with community partners to implement community health strategies with defined measurables.

• Implement systems to facilitate seamless transitions for members from enrollment to program participation.

• Maintain high standards of cleanliness and presentation in member spaces and office areas.

• Handle member complaints and situations effectively while preserving customer dignity.

• Attend leadership team meetings and other required YMCA activities.

• Engage with members, volunteers, and staff in a positive, friendly manner, reflecting YMCA core values.

• Recruit, train, and schedule membership staff, ensuring a well-prepared team to meet and exceed member service expectations.

• Adhere to policies related to boundaries with children and teens.

• Attend required abuse risk management training annually.

• Report suspicious and inappropriate behaviors and policy violations.

• Follow mandated abuse reporting requirements.

• Adhere to job-specific abuse risk management responsibilities.

• Ensure that consumers are properly signed in and signed out, that only authorized adults are allowed in the facility, etc.

• Perform other duties as assigned.

Qualifications:

• At least 2 years of related experience in customer service or community engagement.

• Strong interpersonal and communication skills.

• Basic computer skills, including familiarity with Microsoft Office Suite.

• Ability to work independently and collaboratively in a team environment.

• High school diploma or equivalent; bachelor's degree preferred.