The Family Resource Advocate, funded by The Children's Trust at the YMCA, plays a pivotal role in the direct service and implementation of the YMCA's Family Support Services (FSS) program across program locations in Miami-Dade County. Reporting to the Family Resource Director, the Family Resource Advocate is responsible for providing comprehensive support to families in need, helping them access public benefits and services as part of the FSS program's case management approach.

Essential Functions / Job Duties:

• Implement the case management approach to support families in accessing public benefits and services.
• Work closely with families to assess their unique needs and circumstances.
• Develop and manage individualized service plans for each family.
• Assist families in enrolling in various public benefit programs, including adult education, employment assistance, childcare programs, housing and rental assistance, and healthcare programs.
• Provide guidance and support throughout the application process.
• Build rapport and maintain positive relationships with families.
• Offer emotional support and encouragement to families facing challenges.
• Serve as a resource and advocate for families to access the services they need.
• Maintain accurate and confidential records of client interactions and services provided.
• Collaborate with the Family Resource Director to compile and report on program data as needed.
• Conduct outreach activities to identify and engage eligible families in need of support.
• Collaborate with community organizations, government agencies, and service providers to connect families to resources.
• Facilitate workshops and training sessions for families to enhance their knowledge of available resources and self-sufficiency.
• Keep up-to-date on changes in public benefit programs and share information with families.
• Collaborate closely with the Family Resource Director and other team members to ensure the seamless delivery of services.
• Participate in team meetings and contribute to program planning and improvement efforts.
• Maintain confidentiality of all information being reviewed, processed, and filed.
• Maintain compliant caseload, based on funder mandates.
• Perform any additional responsibilities established by the Family Resource Director.

Position Profile:

• Public Benefits Knowledge
• Case Management
• Communication
• Data Management
• Empathy & Compassion
• Community Engagement
• Cultural Sensitivity
• Passion for Mission

Qualifications, Skills and Abilities:

Qualifications:

• Bachelor's degree in social work, human services, or a related field preferred.
• Relevant experience in social services, case management, or a related field.
• Knowledge of public benefit programs and community resources.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with diverse stakeholders.
• Commitment to the mission and values of the YMCA of South Florida and The Children's Trust.
• Bilingual, English and Spanish preferred.

Certificates and Licenses:

• Valid Driver’s License.
• Adult/ Child CPR & First Aid certified.

As a condition of employment and a Drug-Free Workplace you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening and drug test.

Failure to complete the drug test will automatically disqualify you from employment. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.

The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.