Description

ABOUT US

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age child care, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are committed to being an anti-racist, multicultural organization by exposing racism and fighting the constructs that perpetuate racism and affect all cultures. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values of caring, honesty, respect, and responsibility. For more information, please visit ymcawnc.org.

ABOUT THE ROLE

As the Wellness Coach, you will be responsible for delivering exceptional and outstanding customer service to all members, guests, and program participants. You will be responsible for creating a welcoming atmosphere, facilitating connections, giving inspiration, supporting members, providing options to members, and enhancing member retention. You will be instrumental in building relationships and assessing member needs and abilities in assistance with exercise equipment and workout plans. Every position within the YMCA is responsible for upholding the values and mission established by the YMCA of WNC and effectively enforcing all policies and procedures.

ESSENTIAL FUNCTIONS

• Ensures that equipment and cleaning checklists for wellness equipment and supplies are completed during the shift.
• Completes required facility rounds, checking all wellness areas.
• Ensures proper implementation of wellness policies and procedures.
• Assists leadership with wellness events at the YMCA as needed.
• Supports the recruitment and retention of members by implementing wellness strategies.
• Promotes wellness programs during interactions with existing and potential members.
• Enforces YMCA policies, rules, regulations, and procedures, including emergency and safety procedures.
• Performs other duties as assigned.

ABOUT YOU

Qualifications

• Must be at least 16 years of age or older.
• Obtain required YUSA trainings within 90 days
• CPR and First Aid Certification within 90 days of hire

Knowledge, Skills, and Abilities

• Attention to detail, with a consistently high level of responsiveness and follow-up.
• Must have the ability and patience to instruct classes while using effective communication and human relations skills to handle situations with people of all socioeconomic levels.
• Exceptional communication and customer service skills.
• Must be a self-starter and able to work independently.

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to constantly and quickly move to various locations in and around the entire facility
• Be able to lift 25 pounds or more.
• Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations
• Ability to stand for long periods of time.
• Bend or stoop to reach various height levels.