Job Details
Level
Experienced
Job Location
Corporate Office - Asheville, NC
Position Type
Full Time
Education Level
High School
Salary Range
$15.08
Job Shift
Normal Business Hours
Job Category
Administration
Description
ABOUT US
At the YMCA of Western North Carolina, we look for individuals passionate about giving back to the community and helping people. We bring our mission and core values to life through our culture: We are welcoming: by being open to all. We are genuine: by valuing you and embracing your individuality. We are hopeful: by believing in you and your potential. We are nurturing: by supporting you in your journey to develop your full potential. We are determined: Above all else, we are on a relentless quest to make our community stronger, beginning with you.
The YMCA of WNC is committed to strengthening the foundations of community through programming that supports youth development, healthy living, and social responsibility. Our programs nurture the greatness in every child, promote well-being throughout the community, and give back to our neighbors in need.
ABOUT THE ROLE
The Customer Service Specialist 1 is a highly visible representative of the YMCA and will work with and is responsible for delivering accurate and outstanding service for Membership, Programs, Swim Team, Resident Camp, Summer Day Camp, Afterschool, and Community Health, working in conjunction with staff, members, parents, program participants, and volunteers and works as a member of the communications center team. This is a full-time hourly position with both in-office and remote work.
ESSENTIAL FUNCTIONS

• Models inclusive behaviors and embraces all dimensions of diversity
• Supports service line/department in actively working toward association-level objectives, as measured by identified goals/KPIs
• Serves as a good steward of association resources
• Possesses good written and oral communication techniques, well-developed interpersonal skills, excellent organizational and multi-tasking skills, attention to detail, and accuracy in order to communicate effectively via phone, email, zoom, and in person
• Responsible for reconciliation of funds, documentation, record and file maintenance of accounts, and compliance with all cash control procedures on and off-site
• Ensures accurate completion of data entry for Membership, Programs, Swim Team, Resident Camp, Summer Day Camp, Afterschool, and Community Health
• Communicates with staff, members, program participants, parents, and volunteers regarding invoices, collections, refunds, registrations, status, and other concerns as needed
• Must possess the ability to work successfully with various computer software and office technologies and successfully complete required trainings and staff meetings
• Must be able to deal tactfully with conflict and confidential information
• Be physically able to move to various locations in and around the centers, bend or stoop to reach various heights, communicate verbally with clear and understandable speech, and hear and comprehend speech and instructions, both oral and written
• Completes other duties and projects as necessary to achieve the goals and priorities of the Department and the Association

ABOUT YOU
Qualifications

• Must be at least 18 years of age or older.
• A two to four-year degree or equivalent work experience.
• Previous experience in financial/administrative functions, customer service, or communications center is preferred.

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills.
• Strong customer service orientation, creative problem solving, interpersonal and diplomacy skills, and collaborative work style.

PHYSICAL ASPECTS OF THE JOB
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• Physical demands are essentially those of sedentary work. Tasks may require extended periods of time at a keyboard or workstation.
• The noise level in the work environment is usually moderate.

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies