POSITION SUMMARY:

Under the supervision of the Membership Engagement Director, the Welcome Center Attendant is responsible for administering both point of sale transactions and transformational work done at the Welcome Center. Their responsibilities include customer service, membership, registrations, and financial transactions for the branch.

They are responsible for managing these functions in accordance with the stated mission, goals, and policies established by the administrative staff, governing committees, and Board of Directors of the YMCA.

Job Schedule: Thursday; Friday; Saturday

Shifts: 8:00 a.m.-12:00 noon; 12:00 noon - 4:00 p.m. and 4:00-8:00 p.m. Thursday/Friday

11:00 a.m.-2:00 p.m; 2:00-5:00 p.m.; 5:00-8:00 p.m. Saturday

ESSENTIAL FUNCTIONS:

• Monitors the flow of the Welcome Center to ensure all members are being served in a quality manner
• Builds positive relationships with members by serving their needs and concerns, and takes the initiative to provide excellent customer service.
• Properly uses membership database software to complete sales orders and necessary transactions.
• Understands all program offerings, pricing, business policies and procedures, and registration methods necessary to complete a customer transaction.
• Aware of financial assistance offerings, to include handling financial assistance applications and transactions confidentially.
• Accountable for revenue generated during each shift, including batch reconciliation
• Work closely with Administrative and Association staff, to ensure the efficiency of Welcome Center policies and procedures and to provide support as needed.
• Attends meetings and database software trainings necessary for maintaining and increasing job knowledge.
• Provides tours to potential new members and follows branch protocols for prospective members and sales leads.
• Other responsibilities as deemed necessary by supervisor
• Models relationship-building skills in all interactions.
• Maintains regular, clear, and concise communication within area of responsibility.

QUALIFICATIONS:

• High School Diploma/GED preferred with 1-2 years experience working in a sales and/or administrative environment.
• Requires a professional, genuine, nurturing, welcoming, courteous and friendly disposition to relate well to customers.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be highly motivated, an effective problem solver and have a positive attitude.
• Ability to work independently, as well as cooperatively with others.
• Exceptional written and verbal communication and customer service skills.
• Demonstrate strong computer skills and a proficiency in Microsoft Word, Excel, and Outlook, as well as an understanding and familiarity with basic financial principles.
• Possess a high level of organization, ability to prioritize and possess the capacity to respond and handle multiple tasks appropriately in a dynamic and fast paced work environment.
• Maintains excellent relationships with all staff and will be an effective liaison with professional directors and other staff striving to serve everyone.
• Multi-lingual desired but not required.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. 
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 40 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Compliance with all COVID related PPE, cleaning, reporting and prevention expectations efforts. Further training and detail will be provided upon question and/or hire.