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Cris B., Member Services Representative says "My favorite part about working at the Y is meeting all the different people who come in - seeing new faces and building relationships everyday is rewarding."PAY RATE :
$12.50 / hrThe Member Services Representative is responsible for providing exemplary customer service to all members, callers, volunteers and visitors to the YMCA of the Iowa Mississippi ValleyWelcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
Building relationships with members, fostering connections within our YMCA community.Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.Handling membership and safety concerns, addressing any issues promptly and appropriately.
Perks of working at the Y!Free individual YMCA membership! Discounts on programsChild Care discount 25% (must work min 20 hrs / week to qualify);
Summer Camp discountsFree Employee Assistance Program (EAP) ProgramY Retirement Fund : Y pays 12% after employee meets eligibility requirementsEligible to participate in 403B savings account through Y Retirement FundTuition AssistanceCompetitive WagesFlexible SchedulesCareer DevelopmentWe are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility and adheres to our mission.
Must be able to obtain CPR / AED / FA certification (classes provided through the YMCA). Must be 18 yrs or older and able to
stand and / or sit for at least 4 hours at a time every day. Must be able to lift up to 30 pounds occasionally. Possess the ability to walk and climb stairs and be capable of navigating through the facility and be able to talk, hear and see regularly.
The YMCA of the Iowa Mississippi Valley is a 4-star rated Charity Navigator employer for over 16 years. "Only 2% of the charities we evaluate have received at least 11 consecutive 4-star evaluations, indicating that YMCA of the Iowa Mississippi Valley outperforms most other charities in America.
Job Posted by ApplicantPro
Last updated : 2024-04-06
Full Time
$33k-40k (estimate)
04/07/2024
04/23/2024
The job skills required for Member service representative include Customer Service, CPR, Active Listening, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.