POSITION SUMMARY:

The Fitness Attendant understands the importance of cleanliness and order in all Health and Wellness spaces to provide a high-end and safe experience for our members. The Fitness Attendant is responsible for the general upkeep of the department spaces and can answer general questions regarding Health & Wellness programming and use of equipment. The Fitness Attendant can perform initial Fitness Machine Orientation for new members and promotes member wellness and engagement in accordance with YMCA policies and procedures.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

CUSTOMER SERVICE EXPECTATIONS:

• Display a friendly, helpful, and positive disposition.
• Provide customer service that is thorough, timely, organized, and accurate.
• Help ensure the Y is meeting member and participant needs by utilizing good listening skills, attentiveness, objectivity, and patience in all situations.
• Place members and participants as the first and highest priority, showing kindness and compassion at all times.
• Demonstrates the Y core values of caring, honesty, respect and responsibility through all daily activities and responsibilities.

ESSENTIAL FUNCTIONS:

Overarching Goal: Through their actions and daily work, creates and fosters a welcoming environment for all persons of all backgrounds and abilities and has a positive, nurturing relationships with staff and members, while building relationships with members.

ESSENTIAL FUNCTIONS:

• Clean all surfaces on machines with provided cleaning solution.
• Vacuum around and under cardio/selectorized machines, free weights, equipment in Group Fitness Studios and Y-Perform.
• Dust and wipe down all surfaces in the all Health and Wellness spaces.
• Refill wipe containers in Fitness Centers, Group Fitness Studios and Y-Perform.
• Perform light maintenance such as but not limited to, restart/test of cardio and strength equipment.
• Inform Health and Wellness management of non-functioning equipment in a timely manner.
• Rerack weights properly, re-arrange weights properly and put equipment back in proper storage.
• Perform fitness machine orientation for new members.
• Keeps accurate records for the wellness floor, including member numbers and machine logs.
• Follows YMCA policies and procedures; responds to emergency situations.

YMCA LEADERSHIP COMPETENCIES (Leader):

Competency: Clusters of observable skills and behaviors needed to be successful within an organization or role.

Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.

Communication & Influence Listens and expresses self effectively and, in a way, that engages, inspires, and builds commitment to the Y’s cause.

Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Functional Expertise: Executes superior technical skills for the role.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

OBSERVABLE BEHAVIORS (Leader)

• Express the Y’s Cause & Culture
• Create a safe, welcoming, and respectful environment.
• Deliver a high-quality experience.
• Serve others by welcoming, connecting, and supporting.
• Invite Others to get involved and give back.
• Listen with the intent to support.
• See the Y as a lifelong connection.

SAFETY & COMPLIANCE

Child Abuse Policies & Prevention

The YMCA enforces its policies and practices to prevent child abuse.

Allegations or suspicions of child abuse are taken very seriously at the YMCA and will be reported to the proper authorities for investigation. We have abuse reporting procedures, there are unscheduled visits from supervisors, we have an open door for parents, and we have a code of conduct for staff. We minimize opportunities for abuse to occur and we talk with children about personal safety and touching limits. We screen carefully to prevent abusers from being hired. We provide child abuse prevention training to staff including how to conduct yourself for safe practices and termination of employment for employees who fail to report suspicion or failure to follow policies.

Employees who failure to support, actively engage in prevention and be forthcoming about concerns or violations of this policy will be subject to discipline, up to and including immediate termination of employment.

Background Check: A background check, criminal, work, and reference checks will be required of any employee at hire and may be repeated during their employment. A barred report, negative report or discovery of false information will result in immediate termination.

Alert & Focused: Use of illegal drugs, alcohol, prescribed or over the counter medications and lack of sleep can impact a person’s ability to be alert and focused while on duty. Used illegally or inappropriately while off duty may affect employment status. Responsibility, respect, caring, and honesty are core values of the YMCA. Employees involved in any injury found to be work related may be required to submit for a screening for drug and alcohol use. Suspicious behaviors observed while working or in the YMCA or at a YMCA program where the employee would be perceived by others as an employee may also be subject to alcohol and drug screening. Positive results of a drug or alcohol screening will result in termination of employment. Behaviors which are perceived to be unbecoming a YMCA employee may be subject to discipline up to and including immediate termination of employment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Takes initiative in serving members, guests, and staff.
• Must be at least 16.
• At least one year of exercise experience.
• Ability to learn quickly.
• Ability to work with integrity, discretion, and a professional approach.
• Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to complete all association and department required trainings within 60 days of employment (Association) and 30-60-90-day department trainings, including but not limited to CPR, first aid, Living Our Cause, DCFS Mandated Report, and to maintain these certifications as current as outlined by regulations or requirements.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform all physical aspects of the position, including walking, standing, bending, reaching, and lifting.
• Ability to multitask with the regard to the daily tasks for this position.
• Ability to speak concisely and effectively communicate. Be able to communicate using a computer and phone/smart device.
• Must be able to move around the work environment.

• Visual and auditory ability to respond to critical situations ability to act swiftly in an emergency.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

• May require physical effort while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing.

• Specifically,
  • Walking up and down stairs multiple times a day, standing, walking, leaning, kneeling, and bending.
  • Racking weights, moving chairs for classes, normally to high lifting up to 70 lbs.

• The noise level in the work environment is usually moderate to loud.