POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization
committed to strengthening community through youth development, healthy living and
social responsibility. The Membership Team Member maintains a supportive, positive
atmosphere that welcomes and respects all individuals. The Member Team Member
responds to member and guest needs and promotes memberships and programs.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live
our cause of strengthening communities with purpose and intentionality every day. We
are welcoming: we are open to all. We are a place where you can belong and
become. We are genuine: we value you and embrace your individuality. We are
hopeful: we believe in you and your potential to become a catalyst in the world. We are
nurturing: we support you in your journey to develop your full potential. We are
determined: above all else, we are on a relentless quest to make our community
stronger beginning with you.

ESSENTIAL FUNCTIONS:
1. Adhere to policies related to boundaries with youth.
2. Complete required abuse risk management training.
3. Report suspicious or inappropriate behaviors and policy violations.
4. Follow mandated abuse reporting requirements.
5. Adhere to job specific abuse risk management responsibilities.
6. Ensure check-in procedures are followed.
7. Providing excellent customer service
8. Membership and program enrollment
9. Answering phone and assisting members with questions and concerns
10. Performing various clerical duties
11. Handle and resolve membership concerns and inform supervisors of unusual
situations or unresolved issues.
12. Building relationships with members as well as help members connect with one
another.
13. Provides excellent service to members, guests, and program participants in the Y
and on the phone, contributing to member retention.
14. Help maintain cleanliness and organization of the lobby area.
15. Applies all YMCA policies dealing with member services.

**This position required a minimum of two weekday shifts per week and a minimum two
weekend shifts per month. Early morning openings, evenings, and weekend shifts may be
included.