The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

The Y is the leading nonprofit committed to strengthening community by connecting all people to their potential, purpose and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

Come to work each day knowing that what you do has an impact on the lives of the people in your community. At the Y, we invite you to develop your skills, realize your leadership potential, and discover a position that is truly much more than a job. Plus, there is always room to grow at the Y!

Position Summary:

As an IT Desktop Support Specialist, you will play an essential role in supporting and enhancing the technical infrastructure that serves thousands of Snohomish County families and community members every day. Provide high quality user support, including identification, resolution, escalation, referral and follow-up on network, or desktop and application issues.

Job Duties/Responsibilities

• Setup and install all desktop systems for users
• Train users how to use the YMCA’s hardware and software
• Help Desk: Answering IT questions regarding hardware and software used by the YMCA
• Desktop computer hardware repair and maintenance
• Solve conventional problems with limited scope and complexity

System Administration. Assist in the administration of essential software products used at the Y.

• Create user accounts, ensuring staff have secure and prompt access to necessary tools.
• Perform password resets, ensuring secure and uninterrupted access.
• Conduct training sessions to enhance user competence and confidence.
• Provide direct software support, resolving issues to maintain optimal functionality.

Helpdesk Support. Deliver excellent customer service to our staff and stakeholders.

• Respond swiftly to support tickets, addressing queries and concerns effectively.
• Proactively follow up on issues, ensuring resolution and user satisfaction.
• Document solutions comprehensively, aiding in knowledge sharing and future reference.
• Maintain an organized tickets/helpdesk system, ensuring efficiency and clarity in issue tracking.

Hardware Support. Regularly provide on-site support at our various locations in Snohomish County.

• Troubleshoot printer and other physical device issues, ensuring reliable and consistent performance.
• Assist in the setup of devices, facilitating optimal hardware usage.
• Build and sustain positive relationships with stakeholders during site visits, fostering a sense of community and cooperation.

Qualifications:

• Minimum 2 years of experience in desktop support, system administration or equivalent college degrees.
• Strong personal computer skills and experience with standard business software
• Must have strong interpersonal, public relations and communications skills.
• Ability to exercise sensitivity in dealing with individuals of diverse socio-economic backgrounds, cognitive and physical abilities as well as individuals of diverse cultural and ethnic backgrounds
• Current knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws

Y Culture:

• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility
• Complete required training and certifications within established guidelines

Embrace Multi-Team Leader Core Competencies:

Personal Growth:

• Fosters a learning environment embracing diverse abilities and approaches
• Creates a sense of urgency and positive tension to support change
• Anticipates challenges that can sidetrack or derail growth and personal learning
• Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology

Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

Physical Demands:

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Typical Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.