POSITION SUMMARY:

The Welcome Center Associate is responsible for providing prompt, courteous and accurate service to the public, members and YMCA employees over the phone and in person. This includes providing information and enrolling individuals in youth development programs as well as fee-based facility programs.

ESSENTIAL FUNCTIONS:

• Answer Phone calls and direct to appropriate department
• Register members and participants for programs and services ensuring all forms and procedures are completed accurately
• Be available to work a variety of hours and willing to sub shifts for co-workers
• Attend and actively participate in monthly in-service staff meetings
• Be available to answer membership sales questions and give member tours when Member Sales staff are not present
• Performs other duties as assigned