• Answer questions and research account problems and generate changes to accounts as required.
• Ensure that decisions made are consistent with all Bank and Department policies and procedures, as well as applicable regulations.
• Receive, verify and process all wire transfer requests and answer questions regarding incoming and outgoing wire transfers.
• Reconcile all transfer transactions to general ledger clearing accounts and inputs confidential data to process transfers.
• Handle incoming and outgoing check receipts to and from Specialty Deposits. Verify receipts by confirming account and group number. Provide and obtain appropriate signatures.
• Verify and process stop payments, return items, positive pay and any checks with issues. Handle any checks with issues and prepare settlement returns. Prepare and process account fees.
• Provide customers with information on accounts, rates, service charge restrictions and other relevant account information.
• Research and resolve problems, responding to customer inquiries on account status.
• Proactively prepare and process account fees.
• Prepare entries to adjust general accounts affected by returned items. May approved return items.
• Respond to questions regarding incoming and/or outgoing wires.
• Responsible for collection activities.
• Process positive pay (e.g. account refunds, exceptions, etc.) and stop payments.
• Reconcile top sheet items to trust accounts monthly for clients; resolve difference before next statement is sent.
• Package cancelled checks and statements and send them to clients.
• Apply in-depth knowledge of systems, functions and procedures to identify and resolve quality issues to ensure overall team quality.
• Perform other duties as assigned or requested.

Must-Have*

• Bachelor's Degree or equivalent

Skills and Knowledge

• Must have complete understanding of BSA (Bank Secrecy Act) and KYC functions as well as legal documents.
• General knowledge of Bank products and services.
• Good verbal and written communication skills.
• Ability to interact effectively with clients, all levels of Bank colleagues and vendors.
• Able to work in a team environment and to adapt to sudden schedule changes.