The YMCA of Metropolitan Los Angeles is not only the premiere non-profit in Los Angeles, it is also a great place to work, make a difference in your community and meet like-minded individuals. With twenty-six branches, three camps and over fifty child care sites, the LA Y is a highly-collaborative, rewarding and fun environment where you will discover your passion, grow your career and make an impact!

We believe in the four Core Values of Caring, Honesty, Respect and Responsibility and understand that our staff are our biggest asset! We strive to create high-performing, strong teams in each of our branches and are looking for passionate and enthusiastic staff who will help us to strengthen our impact, empower our community and deliver incredible programming!

Position Description

The Program Assistant will provide support to the Program Director and assist in day-to-day operations of a specific program. The Program Assistant will support the Program Director to plan, communicate and execute program activities and events as well as provide excellent administrative support. The Program Assistant is responsible for supporting the Program Director in providing quality and safe programs. In addition, this position is responsible for creating a warm, welcoming and fun atmosphere for participants while helping to facilitate a sense of community and engagement among program participants

Qualifications

• 18 years old
• High school Diploma or equivalent
• Strong oral and written communication skills, proficient in Microsoft Office Programs

Responsibilities

• Assist Program Director in all aspects of communication, logistics and administrative support for the program.
• Assist Program Director in ensuring that appropriate logistical details are communicated to participants and parents.
• Assist Program Director in preparing onsite and offsite facilities for activities and events. Ensure that facilities are set-up according to activity specifications.
• Assist Program Director in facilitating fun, age-appropriate and safe activities, in accordance with established policies.
• Create a warm and welcoming environment by warmly greeting all program participants.
• Demonstrate positive character values and integrity.
• Ensure that facilities are clean and free of safety hazards, both before and after the program activities.
• Provide excellent customer service and cultivate a fun, friendly and safe environment.
• Monitor the facility and/or event area and respond to inquiries by providing accurate and thorough information at all times.
• Respond promptly and courteously to participant or parent complaints, compliments and inquiries while following the appropriate procedures at all times.
• Comply with and enforce all branch policies and best practices. Positively interpret these policies and practices to members.
• Demonstrate appropriate professionalism and initiative and execute all responsibilities with a focus on achieving Association goals and objectives.
• Report incidents, equipment or facility issues, policy violations and unusual situations to the appropriate supervisor/director.
• Maintain a professional appearance and wear the uniform that is provided to you.