This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Building Supervisors deliver excellent service to all members, guests and program participants. The primary responsibility is to provide overall supervision of the YMCA facility. We are looking for someone who specifically enjoys working with afterschool youth.

ESSENTIAL FUNCTIONS:

1. Builds relationships with members, prospective members, program participants, volunteers, and staff to gain and retain memberships.

2. Conducts interviews and/or tours responsive to the needs of prospective and current members and may sell memberships.

3. Responsible for all program areas when supervisors are not present.

4. Relates to the public in a positive manner, addressing member concerns and interacting with participants as well as informing supervisor of unusual situations or unresolved issues.

5. May be responsible for opening/closing the facility, as well as monitoring procedures and policies during the assigned shift.

6. Applies all YMCA policies dealing with member services and staff.

7. Assists with Welcome Center supervision as needed.

8. Actively participates in department and branch staff meetings and/or related trainings.

9. Performs other duties as assigned.

YMCA COMPETENCIES (Team Leader):

Communication & Influence

Inclusion

Functional Expertise

Engaging Community

QUALIFICATIONS:

1. At least 18 years of age

2. At least 1 year customer service, sales or related experience

3. Excellent interpersonal and problem solving skills

4. Basic knowledge of computers

5. Ability to work independently with attention to detail required

6. Demonstrated leadership, dependability & flexibility in work hours

7. Complete before first shift: YMCA cause & culture training; membership-specific computer training

8. Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer and be able to communicate using a computer and phone as well as face-to-face interaction.
• The employee may be required to sit and reach, and must be able to move around the facility on a regular basis.
• Sufficient strength, agility and mobility to perform essential functions required.

The YMCA of Greater Omaha is an Equal Opportunity Employer