Description

Position Summary

Under the supervision of the Wellness Director, the Wellness Coordinator assists in providing leadership and supervision to the Wellness staff. The Wellness Coordinator oversees wellness programming and ensures all members are provided with excellent customer service in a safe and clean environment.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. We are the Y.

Job Responsibilities

• Assists members and customers on the wellness floor and the Family Center courteously.
• Maintain wellness and fitness inventory
• Hire, train and assist in evaluation of wellness staff
• Assist with managing wellness staff scheduling
• Ensure growth in member participation and lead family center personal training efforts to achieve maximum usage of the wellness floor
• Ensure cleanliness of equipment and facility
• Engages with member and may build a client base for Family Center and organization personal training revenue goals
• Participates in member retention, special events and fundraising
• Respond promptly and appropriately, when rescue or first aid is necessary
• Remains up to date on emergency procedures and family center policies.
• Stays current with industry trends and wellness and fitness techniques
• Report all accidents/incidents to your supervisor and follow the Association’s current employee and member injury reporting procedures.
• All other duties as assigned by management

Requirements

• Must be at least 18 years of age
• Associates degree in exercise science or related field strongly preferred
• Prior supervisory experience required
• 1 - 3 years experience in wellness or customer service related field required
• Previous customer service experience working in a health club, spa, or healthcare industry preferred
• CPR, First Aid, AED Certification preferred prior to hire. Must obtain within 60 days of hire
• Desire and ability to work with people of all ages, improving the health and fitness at all levels
• Friendly, customer service-oriented attitude with members and fellow employees

Work Environment & Physical Demands

• Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
• Must be willing to work an on-call schedule rotation as required.
• The noise level in the work environment is usually moderate to loud.
• May be required to lift and carry up to 50 lbs. in various forms, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The employee must be able to perform medium work.
• May be required to sit or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the phone, computer keyboard, and other equipment
• Must be alert at all times, keeping safety in mind. Must possess acceptable hearing and visual capabilities in order to monitor environment and members’ well-being.
• Must possess auditory, verbal and visual capabilities in order to adequately communicate via phone and in person. Talking is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels, with or without correction
• Must be capable of working under pressure in a somewhat disruptive environment.
• May be required to sit, stand, or maintain physical activity for extended periods of time including continuous physical endurance for thirty to sixty minutes of aerobic activity.

Disclaimers

• Must complete successful background screening, which includes criminal and employment verification. Some positions may additionally require a successful credit check screening.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
• This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.