The Branch Operations Leader is responsible for the overall well-being of the facility and all YMCA members and guests. They are mature, dependable and display wise management of all logistics. The role of the Branch Operations Leader is to support all operating areas of the YMCA during their shift. This person should be highly relational but also have the ability to manage a comprehensive schedule of activities and programs. Exercises sound fiscal management. Ensures effective branch operations by performing the essential and marginal responsibilities below and the specific responsibilities detailed on any applicable supplemental fact sheet(s). Responsible for other duties as assigned.

The schedule is for evenings and weekends.

ESSENTIAL FUNCTIONS:

• Greet members and guests as they enter/leave the YMCA
• Remain visible and be available to support staff during shift
• Provide Y-Greets for potential members
• Be cross trained and able to assist in all departments as needed including, but not limited to Membership, Wellness, and Kids Zone.
• Observe the whole facility consistently throughout the shift
• Ensure prompt cleanup of areas requiring attention and report housekeeping issues to the Budd Group personnel for follow up.
• Report maintenance or repair work needs to the Executive Director/Associate Executive Director.
• Follow established YMCA policy and guidelines with regard to accidents, injuries or incidents including the filing of appropriate incidents reports and notification to appropriate department supervisors. The Branch Operations Leader is in charge of all emergencies, especially when a director is not on site.
• Ensure proper response to fire alarms and security breaches
• Serve as the primary responder to facility operation incidents
• Review all incident reports for completeness (including securing locker rooms, acquiring signatures and getting contact information for members)
• Ensure all doors are properly secured prior to closing in the evenings. This should be done at the end of the shift.
• Consistently check the exterior doors to ensure they are not propped open so that non-members cannot sneak in.
• Provide responses to concerns of members as they arise.

SUPERVISORY RESPONSIBILITIES:

The Branch Operations Leader has no direct reports so the ability to develop relationships and inspire others through influence and collaboration is crucial.

YMCA COMPETENCIES (TEAM LEADER)

Collaboration: Identifies and builds relationships with internal and/or external partners or key stakeholders to support programs or projects. Builds effective teams and committees by fostering common vision and plans.

Communication and Influence: Writes clearly and concisely, using correct grammar, vocabulary, and appropriate tone for the message or audience. Speaks in a clear, articulate manner. Maintains regular, clear, and concise communication within area of responsibility. Adopts a personal leadership style or approach to influence others

Critical Thinking and Decision Making: Actively looks for and incorporates different points of view when making decisions. Gathers relevant, valid data to make appropriate decisions. Interprets data, feedback, and information, differentiating among assumptions, anecdotal evidence, and facts. Anticipates risk, implications, and possible outcomes before taking action. Weighs pros and cons of multiple options to make decisions about complex problems.

Emotional Maturity: Regulates behavior based on assessment of situation, personal feelings, strengths, and limitations. Demonstrates a settling presence, even during times of crisis and challenge.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• 18 years of age or older
• Customer service experience required
• Computer skills and the ability to learn appropriate computer programs related to the position
• Excellent customer service skills
• Strong verbal communication skills
• Outgoing personality and a desire to be helpful to others
• Must be able to stand for the majority of shift
• Bilingual is a plus
• DAXKO skills a plus
• Certification in CPR/First Aid/AED/Oxygen administration or obtain certification within 30 days of hire
• Other YMCA-required training and certifications, as applicable

PHYSICAL DEMANDS:

Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.