Description

Position: Member Engagement Lead Supervisor: Leader, Healthy Living (Membership) 

Location: Sherwood Family YMCA Scheduled Hours: Varies (Mornings, Evenings, Weekends)

Full Time/Part Time: Part Time Salary Range: $17-18/hr 

MISSION 

To put the Christian principles of love, respect, honesty, responsibility and service into practice through programs that build a healthy spirit, mind and body for all. 

POSITION SUMMARY 

This position supports the work of the YMCA of Columbia-Willamette, a leading, philanthropic organization committed to strengthening the foundations of our communities. The Membership Lead stewards the Y’s cause and advocates for the Y’s mission and strategic plan, promoting and protecting the brand and reputation as a global, inclusive organization. The Membership Lead supports the operations of the membership department at the Clark County Family YMCA participating in financial development, staff development and program development.

OUR CULTURE 

• We are a group of individuals committed to love, integrity, and humility. 
• We believe in each other and demonstrate it by holding ourselves and each other accountable, encouraging creativity and empowering each other to act in pursuit of our mission. 
• We will create lasting impact in our communities by how we look, how we behave, what we say, how we treat others, how we do our jobs, and how we live our lives. 

GENERAL RESPONSIBILITIES 

I. Financial Development 

Assists in the management of the department’s finances to ensure operating strength and integrity is sustained. Direct areas of responsibility include; 

1. helps ensure appropriate enrollment, onboarding. And connection of membership programs and activities 
2. assists the Leader to ensure that budget targets are achieved 
3. actively work to increase facility membership through relationships, conversations, and sales 

II. Staff Development 

Assists in the management of an effective membership staff team, evaluating strengths and weaknesses and establishing a plan to build unity and professional growth. Fosters teamwork and individual staff development. Direct responsibilities include; 

1. supports membership team members as facility well as provide facility leadership 
2. assists in planning and execution of staff meetings
3. help to create staff schedules and management of staff time off and substitutes as needed 
4. educate staff on new programs and activities and assist in training of software systems 

III. Program Development 

Assists in the development, management and expansion of effective membership programing and helps to identify new opportunities that are culturally responsive and reflective of the community’s needs. Direct responsibilities include;

1. work with the Leader to plan, execute and achieve monthly/yearly goals 
2. communicate and train staff on updates in facility programming 
3. act as a manager on duty in support of the building operations and programming 
4. creation and administration of member accounts 
5. ensure the facility area is clean, safe, and compliant with association standards

Essential Functions: 

• Ability to establish and maintain productive work relationships with members and staff, exercise discretion and diplomacy, make judgments independently and follow directions. 
• Ability to mentally and physically deal with fast-paced work environment and work well under pressure. 
• Ability and willingness to be a self-starter, detail-oriented with strengths in planning, organization, prioritizing and follow through.
• Must possess professional written and verbal communication skills, even under potentially confrontational situations, to achieve a successful outcome. 
• Ability to perform multiple tasks concurrently. 
• Have ability to sit at a computer terminal and stand for extended periods of time. 
• Be able to lift up to 40 pounds, as well as, sit at a computer and stand for extended periods of time. 
• Visual and auditory ability to respond to critical incidents and the physical ability to act swiftly in an emergency situation. 

OVERALL IMPACT 

The Membership Lead is a key staff member in promoting and effectively achieving the Y’s overall mission and organizational goals. Successful completion of the aforementioned duties and responsibilities will have a significant impact on the overall growth of the association and advancement of the Y’s Strategic Plan.