Organization: Yankton Thrive
Position: Business Services Director
Reports to: CEO
Employment Status: Full-time

Position Summary
The energetic Business Services Director (BSD) will collaborate with the CEO to create and implement a flexible membership program to meet the community business needs and organizational financial goals. The BSD will assist in the development and implementation of an organizational strategic plan. The BSD will supervise and lead a team responsible for marketing, programs, activities, and events. The BSD will develop and maintain strong networking relationships with the regional business community and local governments to promote traditional and innovative revenue opportunities, grow the regional workforce and drive collaborative business and tourism efforts. Ideal candidate will be positive, driven, personable, accountable, flexible, creative, organized and able to problem-solve through the use of sound judgment. This position handles highly confidential material.

Responsibilities

• Formulate plans, organize and administer objectives for the Business Services strategic goals
• Work closely with CEO and organizational directors and coordinators to create collaborative programs to meet strategic goals
• Create and implement a program for sales and retention of memberships to meet or exceed budgetary goals
• Assist in preparation of organizational and committee budgets
• Assist with City of Yankton funding application
• Oversee assigned committees/programs and ensure their focused activities align with strategic and programmatic goals
• Serve on committees and boards that are active in community development
• Work with CEO on job descriptions and assignment of duties of employees in the Business Services program
• Supervise and train employee(s) assigned to work in the Business Services program via a management style that promotes teamwork and accountability
• Coordinate with marketing department to create collaborative marketing plan and materials necessary for the communication of information via print, website, social media, etc.
• Facilitate discussions with staff for program or committee events to meet the goals of the organizational membership program
• Collaborate with Workforce Development Director to develop or enhance programs and activities that promote business and workforce development
• Collaborate with the Tourism Director to develop or enhance programs and activities to facilitate growth in tourism and related businesses
• Participate in discussions with CEO regarding opportunities for development projects
• Manage Business Services budget and regularly communicates with CEO and Finance Director to ensure efficient use of funds
• Communicate clearly with CEO regarding business and community policy and advocacy topics
• Provide and receive regular communication with the CEO on work activities
• Participate actively in brainstorming and implementation regarding ways to improve the organization and business services
• Build and maintain relationships with industry peers, businesses and other key stakeholders in the region to learn about best practices and new opportunities
• Manage the Thrive Bucks program
• Communicate with Finance Director regarding billing for memberships, campaign pledges and organizational services
• Assist as requested in Capital Campaigns
• Maintains professional relationships with members, investors, business leaders and staff
• Assume additional responsibilities as needed
• Maintain strict confidentiality for proprietary information of members, non-members and projects.

Qualifications
Knowledge of:

• Membership sales and marketing best practices
• Chamber Master and Constant Contact
• Regional economic conditions
• Business English, including grammar, spelling and punctuation
• Modern office practices, procedures and equipment
• Microsoft Office 365 (especially Outlook, Word, Excel, OneDrive and SharePoint)

Skills:

• Polished public speaking ability
• Superior interpersonal skills
• Above average organizational and time management skills while managing multiple tasks and projects simultaneously
• Operate relevant technology including computers, scanners, printers and phone systems
• Write at a professional level in a variety of formats
• Pay attention to detail
• Analyze financial documents and business reports

Ability to:

• Manage personnel in a way to promote teamwork, participation, trust and confidence
• Use independent judgement and initiative in accurately and efficiently completing tasks
• Greet visitors and answer phone calls in a friendly, courteous manner
• Communicate in an appropriate and professional manner with members, investors, community leaders, local media and other business professionals
• Present verbal summaries on Business Services budget
• Analyze data and provide recommendations for the success of the organization
• Work a flexible schedule as needed
• Collaborate with a progressive, diverse and creative team
• Maintain confidentiality
• Research relevant membership sales best practices and implement as needed
• Stay informed about business, community, economic and workforce development trends, challenges and solutions
• Ability to interface with local leadership for the City, County, and Educational Systems
• Navigate and participate appropriately in political issues
• Organize and implement a detailed membership sales program
• Motivate committees to be accountable for their annual goals
• Work with a team of professionals with various opinions and strive for consensus in order to complete projects
• Delegate tasks as appropriate
• Pivot plans to adjust to changing conditions
• Use sound judgment, discern options, receive input and select a course of action
• Be accountable
• Make decisions and creatively problem solve to find solutions
• Remain optimistic and positive
• Utilize self-motivation
• Develop and maintain positive and purposeful interactions with coworkers and business community
• Network with regional and nationwide professionals to enhance the organization

Education/Experience
Required experience of at least 3 years in business or sales or bachelor’s degree in a related field

Job Type: Full-time

Pay: $50,000.00 - $59,000.00 per year

Benefits:

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Ability to Relocate:

• Yankton, SD 57078: Relocate before starting work (Required)

Work Location: In person