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From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
As a Service Writer / Advisor you will support the Service Manager and act as a liaison between service technicians and customers. This person gathers details from the customer to understand the equipment issues and clearly communicate those issues to the service team for swift resolution. In turn, the Service Writer / Advisor communicates back to the customer with information regarding what was found to be the root cause of the issue, the repair taken to resolve and potential actions needed to prevent in the future. Also, this person will be responsible for upselling additional parts and service when opportunities arise based on inspection findings and the recommended actions / maintenance from the manufacturer. Finally, the Service Writer / Advisor delivers superior customer experience.
To be successful in this position you must have a strong desire to learn. You should be very self-motivated, disciplined and possess a sense of urgency with a desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Ideal candidates will demonstrate the following values:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Full Time
Wholesale
$44k-65k (estimate)
03/03/2024
05/30/2024
yanceybros.com
RESACA, GA
500 - 1,000
1914
MONTY FLORE
$200M - $500M
Wholesale
Since 1914, the employees of Yancey Bros. Co. have proudly served our customers in the Construction, Roadbuilding, Mining, Aggregates and Agricultural communities by providing them with quality products, parts and service. From our earliest days to the present, Yancey Bros. Co. strives to offer the highest level of customer dedicated products and services available. We remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. As we celebrate our first century of service to Georgia and her citizens, the employees of Yancey Bros. ...Co. work hard to make our state a better place for all of us to call "home". Our employees' involvement with community groups, civic and church organizations, and hundreds of charities is just an example of our commitment to Georgia. Likewise, our employees get up early and work hard each and every day to make sure our customers receive first-class quality services. We believe that if our customers are not successful, then Yancey Bros. Co. can't be successful. We invite you to visit us online and see firsthand the many advantages available to you by doing business with Yancey Bros. Co., "The Nation's Oldest Caterpillar Dealer".
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The following is the career advancement route for Service Writer/Advisor positions, which can be used as a reference in future career path planning. As a Service Writer/Advisor, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer/Advisor. You can explore the career advancement for a Service Writer/Advisor below and select your interested title to get hiring information.