2 Service Coordinator Jobs in Pooler, GA
Yancey Bros is Hiring a Service Coordinator Near Pooler, GA
DescriptionWho We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be DoingThe Service Coordinator acts as the primary hub for the service department. As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.
Primary Responsibilities
- Schedule, quote and discuss repair services with customers and technicians
- Provide updates to customers on services and invoices both in person and over the phone
- Communicate with management about any issues related to invoicing, customer complaints and technician needs
- Dispatch field service technicians to customer sites
- Open work orders and updating systems with service history
- Process and close work orders for completed work
- Create purchase order numbers and code invoices for accounts payable
- Adherence to all Yancey Bros. Co. Safety procedures and standards
- Other administrative duties as assign by manager
Education/Experience
- High school or equivalent
- At least two (2) years as an administrative assistant or similar role
- Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint
- At least two (2) years assisting customers with accounts in person and over the phone
- One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry
- Safety: We value the lives and health of our team and customers above all else.
- Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
- Teamwork: We work as one across our organization for the benefit of our customers.
- Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
- Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
- Acting in a safe manner
- Exhibiting honesty and integrity
- Acting in a fair and ethical manner
- Team mentality
- Delivering quality results
- Embraces change / improvement
- Exhibiting superior customer service skills
- Exhibiting pride and ownership
- Working with a sense of urgency
- Exhibiting a winning attitude
Competitive Pay Structure
- Competitive Compensation
- Individual Bonus Opportunities Available
- 401k Plan Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
- Paid Holidays
- Paid Sick Leave
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities
Job Summary
Full Time
Wholesale
$56k-75k (estimate)
04/23/2023
06/22/2024
yanceybros.com
RESACA, GA
500 - 1,000
1914
MONTY FLORE
$200M - $500M
Wholesale
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About Yancey Bros
Since 1914, the employees of Yancey Bros. Co. have proudly served our customers in the Construction, Roadbuilding, Mining, Aggregates and Agricultural communities by providing them with quality products, parts and service. From our earliest days to the present, Yancey Bros. Co. strives to offer the highest level of customer dedicated products and services available. We remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. As we celebrate our first century of service to Georgia and her citizens, the employees of Yancey Bros. ...Co. work hard to make our state a better place for all of us to call "home". Our employees' involvement with community groups, civic and church organizations, and hundreds of charities is just an example of our commitment to Georgia. Likewise, our employees get up early and work hard each and every day to make sure our customers receive first-class quality services. We believe that if our customers are not successful, then Yancey Bros. Co. can't be successful. We invite you to visit us online and see firsthand the many advantages available to you by doing business with Yancey Bros. Co., "The Nation's Oldest Caterpillar Dealer".
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The job skills required for Service Coordinator include Customer Service, Problem Solving, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Service Coordinator.
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