Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Provide Health System support for work and non-work related employee injuries, illnesses and screenings through telephone triage and video visits.
EEO/AA/Disability/Veteran
Responsibilities

• 1. Provides telephone triage for initial work-related injuries of YNHHS employees and employees of external client companies. Utilizing established protocols, provide first aid guidance. Refer to ED, Urgent Care or OMWS clinic as recommended per protocol. If referred to OMWS clinic, schedule visit and notify clinic. 1 1. Functions include: Triage of calls; escalate to the OCC Health Call Center Clinician if necessary 1.2. Perform intake of symptoms and/or exposures reported by employees 1.3 Indications for testing will be discussed and if ordered, will be followed up on and discussed with the employee. 1 4. Work status will be determined at every telephone encounter. 1 5. Provide guidance to questions based on current OCC-health workflows and daily updates 1 6. Provide RTW clearance and documentation to employees based on RTW workflows 1.7. RTW decisions and dates will be updated in EPIC and communicated to the employee and a centralized Delivery Network contact. 1 8. Facilitate referrals to NEMG Medical Consultants as needed 1 9. Manage and communicate EPIC test results in-basket as needed 1.10 Performs complete, accurate, and timely computer data entry and call interaction documentation in accordance with standards 1.11 Assists employees with MyChart verification and activation as needed
• 1.1 Functions include: Triage of calls; escalate to the OCC Health Call Center Clinician if necessary
• 2. Provides simple return to work clearances for YNHHS employees per established protocols. Consult with clinician as needed. Refer and schedule for OMWS clinic visit as needed. Provide return to work documentation.
• 3. Provides work status recommendations related to communicable disease symptoms and /or exposures per protocol. Notify Infection Prevention of communicable disease exposures
• 4. Reviews accommodation requests for YNHHS employees. Refer to clinician for escalated review as needed.
• 5. Documents all visits in SYSTOC.
• 6. Provides the following COVID related services: Symptom review, arranging testing if appropriate, provision of results and work status, quarantine guidance, return to work clearance, consults with or refers to clinician as necessary. Documents encounters in Epic.
• 7. Conducts the telephone encounters with empathy and compassion.
• 8. Provides the following COVID related services:Symptom review, arranging testing if appropriate, provision of results and work status, quarantine guidance , return to work clearance, consults with or refers to clinician as necessary.
• 9. Expected to join update calls as needed and review daily updates to best serve the patient population.
• 10. Provide video ppd reads for incoming YNHHS candidates as part of the pre-placement physical process.
• 11. All other duties as assigned to ensure smooth operation of the Employee Resource Center.

Qualifications

EDUCATION

Graduate of approved and accredited school program of nursing

EXPERIENCE

Must have 3 to 5 years nursing experience.

LICENSURE

Current state of Connecticut RN License.

SPECIAL SKILLS

Excellent customer service skills.

PHYSICAL DEMAND

All duties can be performed remotely with IT set-up provided. Virtual training will be provided. Work hours may include early evenings and weekends.

YNHHS Requisition ID
118956