Join our team as a Service Care Coordinator at our Behavioral Health Services in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we believe you are more than an employee, and we are more than a job! We value inclusivity, and we are a community committed to the well-being of our members.

We've transformed into a leading community health center. With 40 clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

What We Offer

• $17.98-$22.00/hour DOE with ability to go higher for highly experienced candidates.
• 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more.

Essential Functions/Responsibilities/Duties

• Executes incoming calls, assesses client/patient needs, and identifies appropriate services that are comprehensive and individualized to best serve each client/patient.
• Collects appropriate documentation to support and determine program services eligibility.
• Assists client/patient with scheduling dates for appointments or classes.
• Processes patient referrals for a variety of services including Medical, Dental, and programs including Behavioral Health.
• Monitors and documents active referrals and client participation.
• Assists patients with completion of applications and forms required by the program(s) they will participate in. Ensures patient information is complete and entered in appropriate data system.
• Responds to basic questions from patients.
• Provides follow-up contact with patient regarding service and referrals recommended. Encourages client participation and retention in various programs and classes.
• Performs work to align with productivity goals and standards including # patients, # encounters, # appointments scheduled and # classes facilitated.
• Provides program administrative support such as data entry, client file management, report development and contract compliance.
• Coordinates and promotes YVFWC programs. Recruits clients/patients for dental services, medical services, social services or education classes. Reserves conference rooms, obtains supplies, organizes snacks for classes.
• Presents program information in various internal and external community meetings and functions as requested.

Qualifications

• Education:High School Diploma or General Education Diploma (GED).
• Experience: One year of administrative support and customer service experience. One year’s health care or social services experience. Two years’ administrative support experience in a social services or healthcare setting preferred. 
• Licenses/Certificates/Registration:Applicable license or certification. Some positions may require program specific certification. Valid Driver’s License and proof of automobile liability insurance coverage.
• Knowledge/Skills/Abilities Required: Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Ability to plan, coordinate and organize work projects. Ability to provide professional written and verbal presentations. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to effectively interact with the public, patients, and clinic staff in a professional manner. Ability to understand and apply program requirements and applicable local, state and federal guidance. Knowledge of the social and health agencies in the area and services they provide. Effective verbal, written and listening communication skills. Basic proficiency with a variety of computer programs including Microsoft Office, Word and Excel. 

Our mission celebrates diversity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org for more information about this opportunity!