Client Services Representative

Join an agency dedicated to ensuring clean air for Yakima County! If you are detail-oriented, even-tempered, able to juggle multiple tasks, and can handle complaints, enjoy resolving problems and engaging people one-on-one, want to develop your customer service skills, and have an interest in public service, the Yakima Regional Clean Air Agency (YRCAA) may be looking for you. The Agency is currently searching for a full-time Client Services Representative. Employees receive an excellent benefits package including medical, dental, and vision coverage and participation in the Public Employees’ Retirement System. The YRCAA is an equal opportunity employer. Position open until filled. Visit www.yakimacleanair.org/notices/employment for an employment application, complete job description (including required qualifications), and benefits details. Mail or drop off an application, resume, and cover letter briefly describing how you meet the required qualifications and any preferred qualifications you may possess to Yakima Regional Clean Air Agency; Human Resources; 186 Iron Horse Ct. Ste. 101; Yakima, WA 98901-1468. If needed for timely delivery, an additional copy may be sent via electronic mail to admin@yrcaa.org.

Position Summary:
Acts as point of first contact for the Agency and provides client care and initial intake for various aspects of Agency operations. Regularly interacts with members of the public, regulated industry, and internal compliance, engineering, and other staff.

Key Duties:
· Process in-person and phone payments including credit card payments.

· Receive and route incoming, and process outgoing, mail and shipments including certified and other special mail.

· Answer and route calls, voice mail, and electronic mail.

· Maintain stock of educational and outreach materials.

· Provide initial data entry for multiple aspects of agency operations.

· Manage office supplies inventory and ensure adequate stock of standard items.

· Answer common/basic client questions and ensure problem follow-up and resolution.

· Perform initial air quality complaint and permit application intake.

· Manage residential burn permits including qualification, vendor relations, and auditing.

· Provide English/Spanish translation as needed.

· Assist in maintaining Agency documentation.

· Support smoke reduction program as directed by the Administrative Assistant.

Job Type: Full-time

Pay: $38,000.00 - $44,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person