1 Technical Support Intern Job in Uniontown, PA
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Xylem is Hiring a Technical Support Intern Near Uniontown, PA
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!
THE ROLE: The Technical Support Intern will be part of the Technical Services group that provides AMI/AMR software/hardware and technical support for the three main utility markets (electric/gas/water) in North America. This position will perform first tier/triage technical support for software/hardware and phone/onsite technical support in water/gas/electric utility markets.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Perform software/hardware phone support and on-site support (on as needed basis) on AMR/AMI systems.
- Primary functions include telephone support of these products with a thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction.
- Participate in the day-to-day operations of handling Technical Service requests from Sales, Distributors, PMs, and external customers using AMR/AMI systems.
- Resolve the customer's issues via past experience, current working knowledge, or by using the knowledge management tool within Salesforce.
- Provide excellent customer service to customers.
- Participation in Xylem Watermark volunteer activities
- Working towards a Bachelor of Science Degree in computer science, mechanical engineering network administration or electrical engineering; or equivalent experience is desirable
- Communication and Customer Service skills
- Experience with meter reading software, web applications, UNIX/Linux commands/scripts, MySQL, SQL and basic SQL commands, as well as network troubleshooting is an advantage.
- Must be flexible to work non-standard hours Monday thru Friday.
- A working knowledge or experience with metering software/hardware products and AMR/AMI meter reading technology is an advantage.
- Excellent verbal and communications skills required for phone support of software/hardware products.
- This position requires a self-starter and someone who takes the initiative on issues with minimal supervision.
Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
Job Summary
Intern
Durable Manufacturing
$53k-70k (estimate)
05/26/2024
06/01/2024
wtw.com
GOLD RIVER, CA
500 - 1,000
Private
JOHN KENNEDY
$10M - $50M
Durable Manufacturing
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The job skills required for Technical Support Intern include Technical Support, Customer Service, Products and Services, Technical Services, Communication Skills, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Intern. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Intern. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Intern positions, which can be used as a reference in future career path planning. As a Technical Support Intern, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Intern. You can explore the career advancement for a Technical Support Intern below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical support can use a variety of monitoring tools, both offensive and defense.
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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.
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